ROBERT B. MCKNIGHT
Airway Heights,WA
Summary
Comprehensive background in effective scheduling and resource allocation. Successfully managed multiple projects simultaneously, ensuring timely completion and optimal use of resources. Demonstrated proficiency in coordinating team efforts and maintaining clear communication, showcasing strong organizational and time-management skills. Trained, professional military specialist with a TOP SECRET Security Clearance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Aircrew Scheduler/Data Specialist
River Tech LLC
07.2020 - Current
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Worked with people all over the united states and internationally to be able to better work with people from all different kinds of backgrounds.
- Reduced errors in inventory management through diligent oversight and accurate data entry.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Provided excellent customer service to clients via phone, email, and chat, addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed approximately 30 incoming calls per day from customers.
In-Flight Refueling Specialist
U.S AIR FORCE
01.2013 - 07.2020
- Well spoken and social to efficiently work with other organizations to meet quota/goal
- Traveled to states all around America and the world, widening my experience with seeing many different parts of the world and different cultures.
- Assisted passengers with special needs or accommodations, ensuring a comfortable travel experience.
- Conducted thorough research on destinations and accommodations to provide accurate information to travelers.
- Responded promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service.
Education
Core 40 Diploma -
Memorial High School
Course -
Airman leadership School
01.2017
Skills
- Customer service
- Schedule coordination
- Microsoft Office Suite
- Key relationship development
- Strong Communication skills
- Problem resolution
- Data collection
Accomplishments
- Supervised team of 15 staff members.
- Awarded Scheduler of the quarter 3 times
- Awarded Team of the year
Certification
Top Secret clearance
Languages
English
Full Professional
Timeline
Aircrew Scheduler/Data Specialist
River Tech LLC
07.2020 - Current
In-Flight Refueling Specialist
U.S AIR FORCE
01.2013 - 07.2020
Course -
Airman leadership School
Core 40 Diploma -
Memorial High School
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