Robert Bohanon
Hiawatha,IA
Summary
Highly dependable in any work environment, Effective time management skills, Customer service oriented at all times
Overview
12
12
years of professional experience
Work History
Checkout Advocate
Target
02.2013 - 01.2025
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Supported loss prevention efforts by monitoring suspicious activity near the checkout area and reporting any incidents accordingly.
- Consistently met or exceeded performance metrics related to transaction speed and accuracy rates while maintaining a friendly demeanor towards customers.
- Assisted customers with bagging items, displaying excellent customer service skills.
- Contributed to achieving store sales goals by upselling additional products during checkout process.
- Collaborated with team members to maintain a clean and organized checkout area.
- Crosstrained in multiple departments to provide backup assistance when needed.
- Updated product displays near registers, showcasing promotional items and seasonal merchandise effectively.
- Streamlined checkout procedures for quicker transaction times and reduced wait periods.
- Maintained accuracy in cash handling, ensuring proper change was provided to customers.
- Handled returns and exchanges in a professional manner, adhering to store policies.
- Mentored new employees on checkout procedures and best practices for effective customer interactions.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Team Member
Hardees Fast Food
07.2019 - 04.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
Door Attendant/Production Worker
Good Will Industries
05.2018 - 02.2019
- Provides excellent customer service to good will central texas donors,Greets donors,receives donations and supplies donor with a receipts,Prepares donations for production processing area and works efficiently expedite merchandise in a fast-paced environment
Sales Associate
Office Depot
03.2016 - 08.2016
- Broke down the truck,arranged products and put them in there correct places such as various shelves and peg boards,Assembled furniture as needed,Assisted customers with various computer software such as Windows7,10 and Norton Anti-Virus,Added security tags and spider wraps to store products to prevent theft,Completed mark downs and used a first phone to scan tags and locate items for customers
Backroom Associate/Team Captain
TJ Maxx
07.2015 - 03.2016
- Loaded and unloaded trucks as merchandise was delivered,Arranged various merchandise in assigned locations through out the store,Performed cleaning duties to ensure store was up to standards at all times,Adjusted sale items with mark down tags and security tags,Coded items to align prices for purchase
Lumber and Building Material Associate
Home Depot
04.2014 - 06.2014
- Assisted customers with lumber and building material questions and concerns,cut lumber for customers per individual request,Unloaded product from trucks,Experienced using a variety of devices to ensure maximum efficiency in the work place ranging from first phones to table saws
Lumber and Building Material Associate
Home Depot
08.2013 - 04.2014
- Assisted customers with lumber and building material questions and concerns,Cut lumber for customers per individual request,Unloaded product from trucks,Experienced using a variety of devices to ensure maximum efficiency in the work place ranging from first phones to table saws
Education
GED - undefined
Spring High
03.1995
Skills
- Varies/different
- Intermediate
Languages
English
Fluent
Hobbies and Interests
I write music, play video games
Timeline
Team Member
Hardees Fast Food
07.2019 - 04.2022
Door Attendant/Production Worker
Good Will Industries
05.2018 - 02.2019
Sales Associate
Office Depot
03.2016 - 08.2016
Backroom Associate/Team Captain
TJ Maxx
07.2015 - 03.2016
Lumber and Building Material Associate
Home Depot
04.2014 - 06.2014
Lumber and Building Material Associate
Home Depot
08.2013 - 04.2014
Checkout Advocate
Target
02.2013 - 01.2025
GED - undefined
Spring High