Robert Bolles
Pea Ridge,AR
Summary
Ambitious Information Technology student currently completing certifications in Information Technology and pursuing real-world experience to develop acquired skills. Offering strong understanding of device configuration, networking protocols and operating system specifications. Proficient in operating systems as well as Linux and eager to learn new processes, programs and procedures quickly to maximize contributions to user, team and business success. Trained in technical support and infrastructure management. Knowledgeable about supporting users with in-person and remote assistance. Quality-driven and self-motivated individual with a superior work ethic and diligent nature.
Overview
13
13
years of professional experience
2
2
Certifications
Work History
Field Service Technician
Mobile Technologies Inc
03.2023 - Current
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Operated hand tools and power equipment according to company safety procedures.
Manage Business/ Estimates and Sales
Extreme Staining Paint and Construction llc
03.2013 - 03.2023
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Evaluated suppliers to maintain cost controls and improve operations.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Conducted target market research to discover customer needs and analyze competitor trends.
Service Writer
Arts Auto and Diesel Repair
03.2021 - 09.2022
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
Service Writer/Advisor
Baillie Diesel
01.2021 - 03.2021
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Presented different repair options to customers to help each person make appropriate choices.
- Consulted with customers to assess service requirements and produce accurate order
Owner/ Estimates and Sales
Bolles Tree Service
03.2013 - 10.2020
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
HVAC Installer
Eagle Rock Heat and Air
03.2011 - 11.2012
- Connected heating or air conditioning equipment to water, fuel, or refrigerant sources to form complete circuits.
- Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
- Discussed heating and cooling system malfunctions with customers to isolate problems and verify corrected malfunctions.
Education
Technical school in Information Technology - Information Technology- Cerifications
MyComputerCareer.com-TechSkills
IN, Indianapolis02.2024
Skills
- Time management
- Customer support
- Service Technician Experience
- Field Service
- Active Directory
- Technical Support
- Computer Networking
- Device Installation
- Work Order Management
- Customer Training
- Windows
- Communication skills
- Organizational skills
- Technical support
- Operating systems
- Computer networking
- Mechanical knowledge
- VPN
- Software troubleshooting
- IOS
- Technical Troubleshooting
- Fault Diagnosis
- System Installation
- Timely Reports Completion
Certification
- CompTIA A+, 12/01/23, 12/01/26
- Linux Essentials
Additional Information
Currently in IT classes. I have my CompTIA A+ certification as well as Linux Essentials. In the process of obtaining two Microsoft Azure certifications. Once I complete my classes I will have six certifications including CompTia Network +, Security+, Linux+.
Timeline
Field Service Technician
Mobile Technologies Inc
03.2023 - Current
Service Writer
Arts Auto and Diesel Repair
03.2021 - 09.2022
Service Writer/Advisor
Baillie Diesel
01.2021 - 03.2021
Manage Business/ Estimates and Sales
Extreme Staining Paint and Construction llc
03.2013 - 03.2023
Owner/ Estimates and Sales
Bolles Tree Service
03.2013 - 10.2020
HVAC Installer
Eagle Rock Heat and Air
03.2011 - 11.2012
Technical school in Information Technology - Information Technology- Cerifications
MyComputerCareer.com-TechSkills
- CompTIA A+, 12/01/23, 12/01/26
- Linux Essentials
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