Robert Boyer
153 Monica Dr.,MO
Summary
Dynamic Unit Manager with a proven track record at Ozark Waffle, excelling in quality control and staff training. Enhanced service efficiency through innovative policy implementation and staff development, resulting in improved customer satisfaction. Fostered a collaborative environment, significantly boosting team morale and retention rates while optimizing labor costs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Unit Manager
Ozark Waffle
St Louis, MO
02.2026 - Current
- Oversaw daily operations, ensuring compliance with health and safety standards.
- Managed team performance, providing coaching and training to enhance service quality.
- Implemented inventory control procedures, reducing waste and improving supply chain efficiency.
- Developed staff schedules, optimizing labor costs while maintaining service levels.
- Fostered a positive work environment, enhancing employee morale and retention rates.
- Coordinated training programs, ensuring staff proficiency in food preparation and customer service techniques.
- Evaluated employee performance regularly for professional growth opportunities, accountability measures, and feedback-driven improvement strategies.
- Ensured compliance with regulations and standards through regular audits, staff education, and policy updates.
- Resolved conflicts among team members quickly to maintain a positive working environment conducive for continued excellence in patient care.
Relief Manager
Ozark Waffle
St Louis, MO
01.2025 - 02.2026
- Oversaw daily operations, ensuring efficient workflow and adherence to quality standards.
- Trained and mentored staff, fostering a collaborative team environment.
- Implemented process improvements that enhanced service speed and customer satisfaction.
- Managed inventory levels, optimizing supply chain processes for consistency.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Delivery Driver
Imos Pizza
St Louis, MO
08.2024 - 02.2026
- Oversaw daily operations, ensuring compliance with health and safety standards.
- Managed team performance, providing coaching and training to enhance service quality.
- Implemented inventory control procedures, reducing waste and improving supply chain efficiency.
- Developed staff schedules, optimizing labor costs while maintaining service levels.
- Fostered a positive work environment, enhancing employee morale and retention rates.
- Coordinated training programs, ensuring staff proficiency in food preparation and customer service techniques.
- Evaluated employee performance regularly for professional growth opportunities, accountability measures, and feedback-driven improvement strategies.
- Ensured compliance with regulations and standards through regular audits, staff education, and policy updates.
- Resolved conflicts among team members quickly to maintain a positive working environment conducive for continued excellence in patient care.
3rd Shift Asst
Ozark Waffle
St Louis, MO
01.2018 - 05.2024
- Assisted in daily operations to ensure efficient workflow and customer satisfaction.
- Supported preparation and cooking of menu items while maintaining food safety standards.
- Collaborated with team members to optimize service speed during peak hours.
- Maintained cleanliness and organization of workstations to enhance productivity.
- Trained new staff on operational procedures and best practices for quality service.
- Handled customer inquiries and resolved issues promptly to improve overall experience.
- Reduced employee turnover by fostering a positive work environment and addressing staff concerns promptly.
- Implemented process improvements to streamline food preparation and reduce waste.
- Enhanced communication between team members with regular meetings and clear expectations for each shift.
- Worked closely with management to develop strategies for improving overall store performance through effective resource allocation and targeted initiatives.
- Supported management with employee scheduling, balancing workload and minimizing overtime expenses.
- Oversaw cash handling procedures at the end of each shift, ensuring accuracy in reporting daily sales totals.
- Contributed to a strong team dynamic by consistently providing support, guidance, and encouragement to fellow staff members during shifts.
Education
Hotel And Restaurant Management. Culinary Arts
St. Louis Community College At Forest Park
St Louis, MOHigh School Diploma -
Fox Sr. High
Arnold, MO05-1996
Skills
- Quality control
- Staff training
- Staff scheduling
- Policy implementation
- Staff development
Certification
Manager Servsafe
Timeline
Unit Manager
Ozark Waffle
02.2026 - Current
Relief Manager
Ozark Waffle
01.2025 - 02.2026
Delivery Driver
Imos Pizza
08.2024 - 02.2026
3rd Shift Asst
Ozark Waffle
01.2018 - 05.2024
Hotel And Restaurant Management. Culinary Arts
St. Louis Community College At Forest Park
High School Diploma -
Fox Sr. High