ROBERT BRAXTON
Melbourne,Australia
Summary
Results-driven professional with a strong track record of delivering measurable outcomes through strategic thinking, effective communication, and collaborative leadership. Experienced in managing priorities, improving processes, and driving operational excellence in fast-paced environments. Known for adaptability, problem-solving, and a commitment to adding value by aligning business goals with efficient execution and high-quality results.
Overview
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1
Certification
Work History
IT Director
Blackhawk Network
- Negotiated supplier contracts across 7 APAC markets supporting payments platforms, influencing spend strategy for 150+ internal stakeholders.
- Executed strategic sourcing for 35+ enterprise gift card programs including Apple, Netflix, Coles, and Woolworths, improving vendor performance and delivery timelines.
- Implemented standardized procurement frameworks through repeatable integration models, reducing onboarding cycle time and operational complexity.
- Supported mergers and acquisitions by aligning commercial terms, service levels, and supplier agreements across global brand portfolios.
Technology Leader
Brand Services Australia
- Led strategic sourcing for SaaS and eCommerce platforms, enabling scalable retail operations while optimizing total cost of ownership.
- Negotiated vendor integrations across Shopify, Infor WMS, and MYOB using API-driven solutions to improve supply chain and fulfillment efficiency.
- Implemented modular procurement frameworks supporting global distribution for NGV Design Store, accelerating deployment timelines.
- Drove automation initiatives across digital operations, increasing throughput capacity without proportional cost growth.
IT Operations Manager
NHP Electrical Engineering
- Managed sourcing and vendor relationships across infrastructure and application services, supporting enterprise-wide IT operations.
- Negotiated commercial terms and service agreements while transitioning delivery teams into a DevOps-aligned operating model.
- Optimized supplier performance through automation initiatives, improving service visibility and operational efficiency.
- Aligned procurement strategies with business demand, strengthening service continuity and cost control across IT functions.
Founder & CEO
Simple Complex Solutions
- Launched and scaled a technology advisory business, overseeing supplier selection for cybersecurity and AI transformation initiatives.
- Directed commercial engagements across complex technology programs, ensuring scope alignment, cost discipline, and delivery value.
- Assessed vendor proposals and capability models, converting unclear requirements into structured sourcing and execution plans.
- Governed budgets and service frameworks while coordinating internal stakeholders across advisory and implementation workstreams.
Senior Consultant / Program Manager
Caradas Inc.
- Executed sourcing activities for global payment programs including Verified by Visa and Visa Contactless across Tier-1 financial institutions.
- Coordinated supplier delivery across JP Morgan Chase and American Express, ensuring compliance with security and regulatory standards.
- Facilitated commercial alignment between payment networks and service providers, supporting program rollout milestones.
- Monitored vendor performance metrics to maintain service quality and delivery timelines across financial services engagements.
Customer Support & QA Manager
Catuity Inc.
- Oversaw supplier enablement for loyalty and smart card solutions, supporting enterprise retail implementations including Target Smart Rewards.
- Validated vendor deliverables through quality and acceptance criteria to ensure contractual and service compliance.
- Analyzed service issues and resolution patterns to inform sourcing decisions and supplier improvement actions.
- Collaborated with internal teams to align procurement requirements with customer support, QA standards, and platform performance.
Business Manager
Citibank
- Orchestrated supplier onboarding for global ATM and POS certification programs across multiple regions.
- Administered commercial coordination between hardware, software, and network service providers supporting deployments.
- Evaluated vendor readiness and compliance requirements to enable secure payment infrastructure rollouts.
- Tracked delivery performance against contractual milestones to ensure global deployment timelines were met.
Education
Diploma of Information Technology -
Diploma of Project Management -
Management Information Systems - Associate Degree equivalent
Skills
- Strategic Problem Solving
- Leadership & Team Collaboration
- Communication
- Project Management
- Time Management & Prioritization
- Data Analysis & Decision Making
- Customer Relationship Management
- Process Improvement
- Adaptability & Change Management
- Attention to Detail
- Technical Proficiency
- Conflict Resolution
- Results-Driven Mindset
- Professional Ethics & Accountability
Additional Leadership Roles
- CardClan — Chief Executive Officer (AI-Enabled Digital Engagement Platform)
- Cyborium — Executive, Cybersecurity Sourcing & Advisory
- Brand Promise AI — Founder & Chief Executive Officer
- Braxton Holdings — Founder, Property & Specialist Disability Accommodation (SDA) Initiatives
Core Capabilities
- Strategic Sourcing & Supplier Management
- Technology & Indirect Procurement (SaaS, Cloud, APIs)
- Payments, Loyalty & eCommerce Platforms
- Contract Governance, Risk & Compliance
- Program, Portfolio & Commercial Delivery
- Multi-Country Stakeholder & Vendor Engagement
Certification
- Agile Delivery Leadership
- Cybersecurity Fundamentals & Risk Awareness
- Project & Program Management Training
Personal Information
Citizenship: Australian Citizen
Timeline
IT Director
Blackhawk Network
Technology Leader
Brand Services Australia
IT Operations Manager
NHP Electrical Engineering
Founder & CEO
Simple Complex Solutions
Senior Consultant / Program Manager
Caradas Inc.
Customer Support & QA Manager
Catuity Inc.
Business Manager
Citibank