Clinton Dumas
Summary
Automotive retail operations leader with proven success overseeing multi-location teams, improving operational performance, and driving customer satisfaction. Recognized for developing high-performing teams, increasing productivity, and delivering consistent business results through strategic leadership, financial management, and operational execution.
Overview
14
14
years of professional experience
Work History
Area Director
Pep Boys
2017.08 - Current
- Oversee multiple automotive retail service locations and ensure consistent operational performance across stores.
- Lead, develop, and support store managers and teams to drive accountability, performance, and customer satisfaction.
- Execute operational strategies focused on revenue growth, profitability, and efficiency improvements.
- Manage budgets and analyze business performance metrics to support data-driven decision making.
- Collaborate with leadership teams to execute operational initiatives and business goals.
Store Manager
Firestone Complete Auto Care
Sandy, Utah
2012.03 - 2017.08
- Implemented customer-focused initiatives, achieving historic levels of customer satisfaction.
- Streamlined store procedures, resulting in threefold increase in employee productivity.
- Managed daily store operations, staffing, and budgets to enhance customer service initiatives.
- Analyzed business performance data to enhance operational efficiency and effectiveness.
- Developed reporting processes to track store performance and pinpoint operational improvements.
Education
High School Diploma -
Lehi High School
Lehi, Utah1998-05
Automotive Service & Repair -
Mountain Land Applied Technologies
Skills
- Leadership & Team Development
- Multi-Location Operations Management
- Financial Management
- Strategic Planning
- Performance Analysis
- Operational Excellence
- Customer Retention
- Talent Development
- Strategic Problem Solving
- Communication & Collaboration
- Microsoft Office Suite
- Budget Management
Accomplishments
- Led the company's top-performing team, earning the number one ranking in both 2023 and current operations.
- Recipient of the prestigious PEP Award at Pep Boys for leadership and operational excellence.
- Earned 16 performance and leadership awards during tenure with Firestone Complete Auto Care.
- Spearheaded a multi-location process overhaul that eliminated bay bottlenecks and increased shop overall productivity to historic highs.
- Drove multi-location customer satisfaction to standard-setting levels by instilling a culture of proactive, relationship-driven service.
Timeline
Area Director
Pep Boys
2017.08 - Current
Store Manager
Firestone Complete Auto Care
2012.03 - 2017.08
High School Diploma -
Lehi High School
Automotive Service & Repair -
Mountain Land Applied Technologies