Robert Breland
Robertsdale,AL
Summary
Team-oriented Sales Supervisor with experience handling issues with poise. Enthusiastic personality, strong work ethic, and background mentoring team members in selling techniques. Deep knowledge in marketing and customer service.
Overview
25
25
years of professional experience
Work History
Sales Supervisor
Beebe’s Pest and Termite Control
Foley, Alabama
05.2016 - Current
- Trained and mentored staff on customer service and pest management techniques.
- Implemented customer feedback processes to improve service quality and satisfaction.
- Collaborated with management to set sales targets and operational goals for the team.
- Intervened in difficult customer situations to resolve issues quickly and efficiently.
- Attended trade shows, conferences, and other events as a representative of the company's brand.
- Exceeded targeted goals and quotas through upselling and strategic customer cultivation.
- Enhanced sales volume through skilled support to both new and inactive customers.
Pest Control Technician and Sales
Harvard Pest Control
Hattiesburg, Mississippi
04.2007 - 05.2016
- Inspected properties for pest infestations and identified treatment options.
- Applied pesticides and treatments in accordance with safety regulations.
- Educated clients on pest prevention and maintenance strategies.
- Maintained accurate records of service visits and treatments performed.
- Operated specialized equipment for pest control applications safely.
- Responded promptly to customer inquiries and provided follow-up support.
- Followed all company protocols when applying pesticides on the inside and outside of structures.
- Mixed chemicals according to label directions in order to create effective solutions for treating pests.
- Completed detailed reports after each job detailing the work completed along with any recommendations made.
- Conducted interior and exterior applications of insecticides, herbicides, rodenticides, growth regulators and other products using hand or power sprayers, dusters and foggers.
- Diagnosed pest issues based on observed evidence such as droppings, tracks or nests.
- Set mechanical traps, baits, and glue boards to remove pests from interior areas.
- Communicated with customers regarding any safety concerns they may have prior to performing any treatments.
- Maintained knowledge and adhered to state rules and regulations.
- Adhered to safety procedures when applying pesticides to reduce exposure to people and animals.
- Performed inspections of customer premises to assess pest infestations and determine appropriate treatments.
- Identified pest issues, placed traps and bait and removed dead pests after extermination.
Supervisor
Channel Letter Company
Birmingham, Alabama
04.2001 - 09.2006
- Directed and supervised team of 15 employees in daily operations.
- Supervised production team in creating high-quality channel letters.
- Coordinated workflow and schedules to meet project deadlines efficiently.
- Trained new employees on safety protocols and operational procedures.
- Resolved team conflicts and fostered a collaborative work environment.
Education
Seminary High School
Seminary, MSSkills
- Sales target achievement
- Upselling techniques
- Customer relationship management
- Product knowledge
- Pest control
- Staff training
- Time management
- Problem solving
- Effective communication
Timeline
Sales Supervisor
Beebe’s Pest and Termite Control
05.2016 - Current
Pest Control Technician and Sales
Harvard Pest Control
04.2007 - 05.2016
Supervisor
Channel Letter Company
04.2001 - 09.2006
Seminary High School