ROBERT BROUSSARD
Castle Rock,CO
Summary
Experienced Property Claims Adjuster with a proven track record in handling a wide range of interior and exterior claims, from small to large scale losses. Recognized for meticulous attention to detail, strong communication skills, and the ability to interpret policies and make coverage determinations. Skilled in negotiating settlements and committed to delivering exceptional customer service to both policyholders and agent representatives. Possesses a strong investigative ability to promptly resolve claims in accordance with company guidelines and regulations. Approachable and positive attitude, with a demonstrated capacity to efficiently overcome challenges and achieve goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Property Field Adjuster
RYZE Claim Solutions
09.2023 - Current
- Improved customer satisfaction by promptly addressing property damage claims and providing accurate assessments.
- Developed strong relationships with local contractors, expediting repair work for policyholders and resulting in faster claim resolutions.
- Managed complex claims involving multiple properties or significant loss values effectively while adhering to strict deadlines imposed by insurance carriers or state statutes of limitations.
- Increased efficiency in claim processing by utilizing industry-standard software for documentation and communication.
- Scoped and photographed properties for defects and damage.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Researched claims and incident information to deliver solutions and resolve problems.
- Balanced workload effectively while maintaining a high level of accuracy, prioritizing tasks based on urgency and importance for overall business objectives.
- Conducted in-depth scene investigations to gather crucial evidence, such as photographs and witness statements, to support claim resolutions.
Property Claims Adjuster
Pilot Catastrophe/American Family
04.2023 - 08.2023
- Investigated, determined coverage of loss, and adjusted all elements of Property Loss claims of severe complexity, managing a pending of assigned claims under minimal supervision
- Planned and executed the processing of assigned first party property claims that were of mid to high complexity and/or severe in nature from beginning to end, under minimal supervision
- Investigated claims and exercised discretion and judgment in determining the meaning of facts, coverage, claim value, negotiating strategy, reserve levels, and other considerations in resolving a claim
- Resolved customer concerns about the repair process and assured satisfaction
- This is a remote position
- Entrusted with a company vehicle, equipment, credit card, and the responsibility of being a direct face and representative of Pilot all over the country
- Worked directly with multiple insurance companies such as Allstate, American Family, Liberty Mutual, Main Street America, Progressive, Geico, The General, and Connect Home and Auto
- Traveled on short notice to various locations around the country for periods in excess of six consecutive months
- Mentored and trained less experienced team members to improve their skills and performance
- Mentored other Claims Representatives in case management, strategic considerations, reserve computation, settlement negotiations, and effective customer service
- Investigated, determined coverage of loss, and adjusted all elements of Property Loss claims of moderate-high severity
- Met and exceeded expectations in file quality, customer service, and production
- Developed strong relationships with clients, fostering trust throughout the claims process.
- Streamlined the claims process for increased efficiency by consistently updating claim files and maintaining accurate records.
- Collaborated with contractors to verify repair estimates, ensuring fair settlements for both policyholders and company.
- Improved overall department performance metrics by consistently meeting or exceeding goals related to cycle time, productivity levels, and customer satisfaction ratings.
- Mentored junior adjusters, providing guidance on best practices for efficient claims handling and decision-making processes.
- Assisted policyholders with understanding their coverage, providing clear explanations on policy terms and conditions throughout the claims process.
Emergency Response Unit
Pilot Catastrophe Services (Corporate)
07.2021 - 04.2023
Education
High School / GED -
Farragut High School
Knoxville, TN01.2011
Skills
- Xactimate
- Property Inspection
- Policy Interpretation
- Damage Assessment
- Claims Investigation
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Customer Service
- Time-Management
- Investigation
- Documentation
- Critical Thinking
- Negotiation and Communication
- Strong Organizational Skills
- Detail Oriented
- Excellent Communication
- Adaptability and Flexibility
Certification
- Xactimate Level II
- Allstate Light Wind and Hail Certification
- SAS Certified - Rope and Harness
- National Producer Number (NPN), 19640260
- Texas All Lines Adjuster, 2565873 (DHS)
- Other State Licenses, 27
References
- Colin Diggs, Pilot Emergency Response Unit Manager, (251) 404-4506
- Brandon Monroe, Pilot Emergency Response Unit Assistant Manager, (954) 899-4702
- Sherdil Sehgal, Allstate Manager, (703) 626-8170
- Derek Cope, American Family Manager, (719) 510-8262
Timeline
Property Field Adjuster
RYZE Claim Solutions
09.2023 - Current
Property Claims Adjuster
Pilot Catastrophe/American Family
04.2023 - 08.2023
Emergency Response Unit
Pilot Catastrophe Services (Corporate)
07.2021 - 04.2023
- Xactimate Level II
- Allstate Light Wind and Hail Certification
- SAS Certified - Rope and Harness
- National Producer Number (NPN), 19640260
- Texas All Lines Adjuster, 2565873 (DHS)
- Other State Licenses, 27
High School / GED -
Farragut High School
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