I’m an experienced Property Claims Adjuster with 5+ years of experience handling residential and commercial property losses across the insurance industry, with a strong background in complex claims, catastrophe response, and desk adjusting.
My experience includes serving as a Senior Property Claims Adjuster with USAA in a fully remote desk environment, managing complex claims involving wind, hail, hurricanes, tornadoes, water, fire, condo, foreclosure, public adjuster, and attorney-represented losses. I manage claims from first notice of loss through resolution, including coverage evaluation, damage investigation, virtual inspections, Xactimate estimating, supplements, reinspections, negotiations, and settlement.
Prior to USAA, I worked with Pilot Catastrophe Services Inc. as both a CAT field adjuster with the Emergency Response Unit and an independent desk adjuster supporting multiple carriers, including American Family, Homesite, National General, CONNECT, The General, and Main Street America. My CAT experience includes field inspections, roof and structural damage assessment, high-volume catastrophe deployments, reinspections, and transitioning to desk assignments as demand required.
I’m experienced with Xactimate, XactAnalysis, XactContents, ClaimX, Xactimate Mobile, Hosta AI, Hover, virtual inspection technology, and other modern claims platforms. I also hold Xactimate Level 2 and HAAG Level II credentials and have experience working with policyholders, contractors, mitigation vendors, engineers, public adjusters, and attorneys.
I take pride in combining strong technical estimating and coverage knowledge with sound judgment, efficient claim handling, and a customer-focused approach to complex property losses.
Certifications
Served as a Senior Property Claims Adjuster with USAA, managing complex residential property claims from first notice of loss through final resolution. Handled a broad range of losses, including wind, hail, hurricanes, tornadoes, water damage, fire, condo, foreclosure, public adjuster, and attorney-represented claims, while evaluating coverage, investigating damages, preparing detailed Xactimate estimates, and negotiating accurate claim settlements.
Conducted detailed evaluations of structural, interior, and exterior damages, including roof inspections and water-loss investigations, while handling complex coverage issues, supplements, reinspections, and disputed damages. Collaborated with policyholders, contractors, mitigation vendors, engineers, public adjusters, and attorneys to resolve claims efficiently while maintaining compliance with policy provisions, regulatory requirements, and company standards.
Managed high-severity and complex claims while balancing customer service, claim accuracy, indemnity control, and timely resolution. Utilized Xactimate, XactAnalysis, XactContents, ClaimX, Xactimate Mobile, Symbility, and other industry technologies to document losses, develop estimates, review supporting documentation, and maintain comprehensive claim files. Also supported CAT operations, mentored fellow adjusters, and leveraged emerging technologies and inspection resources to improve claim accuracy and efficiency.
Served as a fully remote Independent Desk Adjuster with Pilot Catastrophe Services Inc., handling residential property claims on behalf of multiple insurance carriers, including American Family Insurance, Homesite, National General, CONNECT, The General, and Main Street America.
Managed claims from first notice of loss through resolution, including coverage review, investigation, damage evaluation, estimate preparation, documentation, and settlement recommendations while adhering to each carrier’s specific policies, procedures, and service standards.
Handled a diverse range of residential property losses, including wind, hail, water, fire, storm, and other covered perils. Conducted virtual and desk-based claim investigations, reviewed inspection reports, photographs, contractor estimates, mitigation documentation, and policy provisions, and prepared accurate Xactimate estimates and claim files. Communicated with policyholders, contractors, mitigation companies, public adjusters, and other claim stakeholders to resolve questions, evaluate supplemental requests, and facilitate timely and accurate claim settlements.
Maintained high-volume workloads in a fully remote environment while independently managing claim assignments, meeting carrier-specific cycle-time and quality requirements, and utilizing industry platforms and technology to document, estimate, communicate, and close claims efficiently. Adapted quickly to varying carrier guidelines, workflows, and claim systems while maintaining consistent accuracy, professionalism, and customer service.
Served as a salaried Property Claims Adjuster with Pilot Catastrophe Services Inc. as a member of the Emergency Response Unit, responding to catastrophe events and deploying to impacted areas to inspect and adjust residential property claims. The position included a company-provided vehicle, field inspection equipment, ongoing professional training, and required insurance adjuster licensing to support nationwide CAT deployments.
Conducted detailed field inspections of roofs, exteriors, interiors, and structural components to identify and document damages resulting from wind, hail, hurricanes, tornadoes, water, and other covered perils. Managed claims from assignment through completion, including policy and coverage review, damage assessment, scope development, Xactimate estimating, documentation, and settlement recommendations. When CAT demand required, transitioned to desk adjusting assignments to assist with claim backlogs, remote inspections, estimate reviews, supplemental claims, and timely claim resolution.
Performed reinspections and supplemental inspections to evaluate disputed or newly identified damages and ensure estimates accurately reflected observed damages and applicable policy provisions. Communicated directly with policyholders, contractors, mitigation companies, public adjusters, and insurance carriers to explain findings, address questions, and facilitate timely claim resolution.
Utilized Xactimate, XactAnalysis, Xactimate Mobile, and other industry technology to document losses, prepare detailed estimates, upload claim documentation, and communicate claim status. Maintained high-volume workloads in fast-paced CAT environments while adhering to carrier guidelines, regulatory requirements, safety protocols, and quality standards, while working independently in challenging field conditions.