Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Robert Brown

Painesville,OH

Summary

Dynamic leader with over 30 years of experience in retail management, including impactful roles at Marcs Grocery and Bjs Wholesales Club. Expert in inventory tracking and layout planning, with a proven track record of enhancing store efficiency and sales through strategic merchandise displays and team building. Skilled in electric counterbalance forklift operation and fostering a culture of food safety and quality.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Assistant Store Manager/Store Manager

Marcs Grocery
Painesville, OH
10.2022 - Current
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Assistant Club Manager

Bjs Wholesales Club
Willoughby, Ohio
03.2007 - 08.2022
  • Supervised and trained new and existing staff members to create productive and knowledgeable staff teams.
  • Handled staff and club member grievances and complaints promptly.
  • Engaged guests frequently to understand needs and resolve concerns.
  • Coordinated maintenance and cleaning activities to keep club in shape for members.
  • Oversaw exceptional customer service program focused on exceeding expectations and maintaining club's reputation.
  • Maintained retail store presentation by overseeing merchandise replenishments, customer courtesy and inquiry response.
  • Delegated work to staff, setting priorities and goals.
  • Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
  • Accurately managed shipment processing, providing directions to associates and overseeing inventory activities.
  • Issued warnings, deescalated tense situations and performed disciplinary actions.
  • Pulled items from stock using lift equipment and added shelves or bins.

Grocery Team Lead

Meijer
Mentor, Ohio
04.2021 - 12.2021
  • Cleaned shelves and restocked with new inventory when products stock ran low.
  • Examined grocery products to immediately remove from stock.
  • Received and unloaded new products displays to enhance product visibility and expedite product location activities.
  • Reviewed tags on product shelves and made requested pricing changes.
  • Escorted customers to appropriate aisles or shelves to assist with purchasing decisions.
  • Created and built product displays to engage customers through visual merchandising.
  • Checked temperatures in cases and coolers and notified supervisor of malfunctioning equipment.
  • Pulled items from stock using lift equipment and added to shelves or bins.

Education

No Degree -

Erie Institute of Technology Inc
Erie, PA

Skills

  • Electric Counterbalance Forklift Operator 15 years
  • Food Safety and Quality
  • Management Team Building-Goal Setting
  • Inventory Tracking and Management
  • Layout Planning

Certification

  • Certified Food Safety Manager, National Registry Of Food Safety Professionals - Aug 19. 2021-Aug 19, 2026

Timeline

Assistant Store Manager/Store Manager

Marcs Grocery
10.2022 - Current

Grocery Team Lead

Meijer
04.2021 - 12.2021

Assistant Club Manager

Bjs Wholesales Club
03.2007 - 08.2022

No Degree -

Erie Institute of Technology Inc

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Robert Brown