Robert Burgos
Forest Hills,New Jersey
Summary
Outcome-focused professional with a background in civil service, specializing in public safety, regulatory enforcement, and security operations. Proven expertise in developing and implementing robust security protocols, analyzing risk indicators, and coordinating cross-divisional initiatives. Fluent in Spanish and adept at multitasking and project coordination. Dedicated to ensuring regulatory compliance and fostering a secure environment. Committed to driving innovative strategies and promoting a culture of safety and efficiency.
Overview
28
28
years of professional experience
Work History
Civilian Key Clerk
Passaic County Sheriff's Office
10.2023 - Current
- Administer the secure handling, distribution, and tracking of departmental keys and access devices, maintaining an accurate inventory to ensure operational efficiency and security
- Manage electronic access control systems, including programming and deactivating access cards and monitoring access logs to detect and address unauthorized access attempts
- Maintained comprehensive and up-to-date records of key issuance, returns, and replacements and prepared detailed reports on key and access control activities for departmental review
- Ensure adherence to departmental security policies and procedures and assist in developing and implementing new key management protocols to enhance security
- Liaise with department staff to facilitate key-related requests, provide training on key management procedures, and resolve all access or key control issues
- Investigate and address discrepancies or security breaches related to key and access control, demonstrating strong problem-solving skills and attention to detail
Customer Service Representative
United Airlines
06.2020 - Current
- Deliver exceptional service to passengers by providing precise and accurate information on reservations, flight schedules, fares, baggage inquiries, and other general questions
- Handle booking and reservation requests, including changes, ensuring accuracy and compliance with airline policies
- Oversee baggage handling, including tagging, tracking, and addressing issues such as lost or delayed luggage to ensure timely resolution
- Verify travel documents, assign seats, and ensure a smooth check-in experience for passengers to facilitate efficient check-in at the airport counter or self-service kiosks
- Support passengers through boarding, managing boarding priorities, and adhering to safety regulations to ensure a seamless flight onto the aircraft
- Carry out administrative tasks such as data entry, report filing, and record maintenance related to customer interactions and service requests
- Address and resolve customer complaints and concerns professionally and efficiently, striving to improve customer satisfaction and build loyalty
Senior Correction Officer (Retired)
Passaic County Sheriff's Office
10.1997 - 11.2022
- Supervise inmates' daily activities, ensuring their safety, security, and compliance with facility rules and regulations
- Conduct routine security checks and inspections to maintain order and prevent contraband, disturbances, or unauthorized activities within the facility
- Respond to and manage incidents, including disputes, medical emergencies, and security breaches, following established protocols and documenting all actions taken
- Monitor and maintain the cleanliness and operational functionality of the facility, reporting any issues or repairs needed to the appropriate personnel
- Accurately complete and maintain records related to inmate behavior, incidents, and daily activities; prepare detailed reports for review by supervisors and other relevant authorities
- Participate in emergency response procedures, including evacuations and lockdowns, to ensure the safety of inmates and staff during critical situations
- Communicate clearly with inmates, staff, and external agencies; facilitate inmate programs and activities as required, fostering a safe and orderly environment
- Stay current with training requirements and facility policies; adhere to legal and ethical standards to ensure the integrity and professionalism of the corrections environment
Education
Associate Criminal Justice - Criminal Justice
Passaic Community College
Paterson, NJSkills
- Law enforcement
- Security maintenance
- Operational management
- Public safety
- Regulatory compliance
- Optimizing workflow
- Implementing policies
- Enhancing efficiency
- Proven leadership
- Problem solving
- Team leadership
- Conflict resolution
- Critical decision making
- Verbal communication
- Written communication
- Professional relationship building
- Stakeholder engagement
- Collaboration
- Operational success
Administrative Skills Certifications
- Microsoft Office Suite
- Database Management
- SAGE / QuickBooks
- Jetbridge Certified
- CPR Certification
- Retired LEO Officer (RPO)
Languages
Spanish
Native or Bilingual
Timeline
Civilian Key Clerk
Passaic County Sheriff's Office
10.2023 - Current
Customer Service Representative
United Airlines
06.2020 - Current
Senior Correction Officer (Retired)
Passaic County Sheriff's Office
10.1997 - 11.2022
Associate Criminal Justice - Criminal Justice
Passaic Community College
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