ROBERT BURKE
Client Manager
Ferndale,Michigan
Summary
Strategic sales and communication: Demonstrates outstanding sales ability and strong personal communication including confident, positive and persuasive approach.
Leadership: Being able to lead a team to hit top tier goals and maintaining focus on company values.
Customer Service Standards: Delivering award winning service to customers and keeping the customer experience front of mind.
Overview
9
9
years of professional experience
Work History
Client Manager
Aha Insights Technology
Northville, MI
01.2022 - Current
- Managed a portfolio of 20 accounts for the year of 2023, ensuring consistent client satisfaction and retention
- Achieved a 100% onboarding success rate for new clients, streamlining the onboarding process to enhance customer experience.
- Created messaging strategies to drive client engagement, which were adopted by CSM team, contributing to increased client engagement
- Led training programs for new hires, fostering a culture of continuous learning and excellence within the team.
- Developed innovative strategies for seamless interactions, resulting in increased customer satisfaction.
Project Manager & Business Development
Premier Commercial Inc.
Thousand Oaks, CA
02.2016 - 03.2021
- Completed 55 activities on average per day with a goal of scheduling 2 meetings per day
- Created target lists using resources such as LinkedIn Sales Navigator, ZoomInfo and Outreach
- Enhanced and refined training programs to help onboard new hires
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers
Education
User Experience Design Certificate - User Experience Research
UC San Diego
2019
Associate of Arts -
Washtenaw Community College
2011
Skills
- Team Leadership
- Sales Effectiveness
- Database Management
- Business Development and Planning
- Relationship Building
- Team Training
- Pipeline Development
- Social Selling
- Cold-calling
- Client Relations & Customer Success
Accomplishments
- Led and managed a UX team in the redesign of customer facing research platform
- Coordinated expansion and training of Technical Support team
Timeline
Client Manager
Aha Insights Technology
01.2022 - Current
Project Manager & Business Development
Premier Commercial Inc.
02.2016 - 03.2021
User Experience Design Certificate - User Experience Research
UC San Diego
Associate of Arts -
Washtenaw Community College
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