Garrett Robertson
Houston,TX
Summary
Client Manager dedicated to performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency.
Overview
6
6
years of professional experience
Work History
Client Manager
Storm Water Solutions
10.2021 - Current
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Managing a book of business consisting of 26 Municipal District across the Houston metropolitan area, including $1.2 million in company revenue
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Equipment Service Technician
Beyer Construction
08.2020 - 10.2021
- Completed preventive maintenance routines, documentation and procedures on heavy equipment.
- Performed basic preventive maintenance and repairs on production equipment such as motors, conveyors, mechanical components or electrical wiring and electrical components for production equipment.
- Diagnosed electrical and mechanical problems related to all material handling equipment components.
Operations Manager
Viable/Pyramid Graphics
09.2017 - 03.2020
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Supervised operations team to support operational excellence and excellent customer service.
Education
Associate of Arts - Business Administration
Lone Star College System
Spring, TX06.2022
Skills
- Special Projects
- Team Oversight
- Client Relations Management
- Business Planning
- Goal Attainment
- Process Improvement
- Planning and Implementation
- Inventory Control
- Team Leadership
Military Experience
United States Marine Corps, 0311 Infantry Rifleman
Rank: E-3, Lance Corporal
Team Leader - Infantry Training Battalion, San Onofre, CA
Squad Leader - Marine Barracks 8th and I Sts., Washington, D.C.
Timeline
Client Manager
Storm Water Solutions
10.2021 - Current
Equipment Service Technician
Beyer Construction
08.2020 - 10.2021
Operations Manager
Viable/Pyramid Graphics
09.2017 - 03.2020
Associate of Arts - Business Administration
Lone Star College System
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