Joshua Schmelzer
Texarkana,TX
Summary
Goal-oriented manager with distinguished experience in industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Client Manager dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency.
Overview
11
11
years of professional experience
Work History
Client Manager
Orr Hyundai Of Texarkana
Texarkana, TX
04.2022 - Current
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
Bartender
CAMINOS DE QUANAJUATO
Texarkana, AR
01.2019 - 12.2021
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Delivery Driver
Pizza Hut
Texarkana, AR
06.2018 - 03.2020
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Crew Leader
Samuel Strapping
Heath, OH
10.2013 - 12.2017
- Worked in team environment to maintain high levels of productivity.
- Organized materials, tools and equipment to supply team members.
- Positioned cranes in response to hand signals and observed load hookup to determine safe load capacities.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Unloaded materials and goods at designated locations for best project availability.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Trained employees in time management and proper ways to complete job duties.
Education
Texarkana College
Texarkana, TX2022
High School Diploma -
Lakewood High School
Hebron, OH06.2005
Skills
- Special Projects
- Special Requests
- Salesforce Software
- Client Base Retention
- Clientele Interactions
- Client Relations Management
- Client Needs Assessment
- Customer Inquiries
Timeline
Client Manager
Orr Hyundai Of Texarkana
04.2022 - Current
Bartender
CAMINOS DE QUANAJUATO
01.2019 - 12.2021
Delivery Driver
Pizza Hut
06.2018 - 03.2020
Crew Leader
Samuel Strapping
10.2013 - 12.2017
Texarkana College
High School Diploma -
Lakewood High School