Summary
Overview
Work History
Education
Skills
Timeline
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Laurie Miller

Client Manager - Lease Administration
Randolph,NJ

Summary

Dynamic Client Manager with a proven track record at JLL, adept at fostering strong client relationships and resolving complex issues. Skilled in financial analysis and effective communication, I excel in managing special projects and enhancing team collaboration, driving successful outcomes in high-pressure environments. Professional client management expert with solid experience in fostering strong client relationships. Known for strategic approach, adaptability, and effective collaboration within teams to achieve results. Skilled in client communication, project management, and solving complex problems, ensuring client satisfaction and loyalty. Dependable and responsive to evolving business needs, delivering consistent value and outcomes.

Customer Manager offering 26-year track record of cultivating customer loyalty and retention. Accustomed to working in fast-paced environments with decisive problem-solving skills and competency in defusing high-pressure situations. Superb analytical skills leveraged to proactively improve customer service processes and garner stellar customer feedback.

Overview

27
27
years of professional experience

Work History

Client Manager

JLL, Jones Lang LaSalle
Bedminster, New Jersey
01.2016 - Current
  • Built client relationships by responding to Landlord inquiries, identifying and assessing Landlord's needs, resolving problems, and following up until resolution has been achieved.
  • Organized daily workflow.
  • Responsible for International leases
  • Responsible for domestic leases
  • Transitioned from having direct reports to handling special projects across all portfolios

Senior Lease Analyst

JLL, Jones Lang LaSalle
01.2000 - Current
  • Reviewed and analyzed complex lease agreements to ensure compliance with company standards and guidelines.
  • Streamlined lease administration processes by implementing efficient tracking systems and organizational methods.

Lease Analyst

JLL, Jones Lang LaSalle
05.1999 - Current
  • Managed a portfolio of more than 300 commercial leases, ensuring compliance with contractual terms and conditions throughout their lifecycle.
  • Completed Operating Expense Reconciliations
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Conducted comprehensive lease audits, identifying discrepancies and working to rectify any issues discovered.
  • Developed strong relationships with landlords

Education

Master of Arts - Mathematics

City College of New York
New York (City), NY

Bachelor of Science - Business Practice

Baruch College
New York, NY

Skills

  • Provided

  • Delivered training on operating expenses

  • Conducted CPI training workshops

  • Effective problem-solving skills

  • Special projects

  • Goal-oriented self-motivation

Timeline

Client Manager

JLL, Jones Lang LaSalle
01.2016 - Current

Senior Lease Analyst

JLL, Jones Lang LaSalle
01.2000 - Current

Lease Analyst

JLL, Jones Lang LaSalle
05.1999 - Current

Bachelor of Science - Business Practice

Baruch College

Master of Arts - Mathematics

City College of New York
Laurie MillerClient Manager - Lease Administration