CHRISTIAN HALL
Kalispell,US
Summary
Client Manager with a background in managing and nurturing client relationships, focusing on customer satisfaction and loyalty. Proven ability to develop strategic initiatives to grow business while maintaining existing client relationships. Strengths include problem-solving, communication, project management, and adapting to industry changes. Previous work shows significant impact through improved client retention rates and increased revenue growth.
Overview
8
8
years of professional experience
Work History
Client Manager
Marsh McLennan Agency
Kalispell, Montana
11.2023 - Current
- Trained junior staff on best practices for client engagement and support.
- Developed and maintained relationships with clients to understand their needs and provide solutions.
- Identified opportunities to up-sell additional products benefiting client.
- Managed client accounts with a focus on upholding the company's core values, ensuring high levels of satisfaction.
Engraving Specialist
Defiance Machine
Columbia Falls, US
03.2021 - 10.2023
- Maintained accurate records of production and quality control metrics to ensure compliance with federal standards.
- Utilized CAD software to laser engrave logos, symbols, or designs onto firearms, parts, and tools.
- Ensured compliance with federal, state, and local regulations related to the storage, transportation, handling and disposal of hazardous materials.
Route Sales and Service Representative
Safety-Kleen Systems Inc
Spokane Valley, US
11.2018 - 03.2021
- Promoted and sold safety/compliance products and services directly to Manufacturing customers.
- Managed proper transportation of dangerous goods such as cleaning solvents and hazardous waste with no incidents.
- Handled hazardous waste in alignment with company and environmental policies and regulations.
Auto and RV Sales Consultant
Clickit Rv
Spokane, US
05.2018 - 11.2018
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Answered customer emails and telephone requests for information.
- Provided exceptional customer service while assisting clients in selecting the most appropriate vehicle for their needs.
Education
Insurance License
State of Montana
12.2023
Certified Personal Training -
National Academy of Sports Medicine
04-2023
Associate of Applied Science - Software Development
ITT Technical Institute
Spokane Valley, WA, US05-2015
High School Diploma -
Lincoln County High School
Eureka, MT04-2015
Skills
- Account Management
- Client Engagement
- Goal-Oriented
- Critical Thinking
- Computer Skills
- Attention to Detail
- Accurate Documentation
- Relationship Building
- Industry Expertise
Timeline
Client Manager
Marsh McLennan Agency
11.2023 - Current
Engraving Specialist
Defiance Machine
03.2021 - 10.2023
Route Sales and Service Representative
Safety-Kleen Systems Inc
11.2018 - 03.2021
Auto and RV Sales Consultant
Clickit Rv
05.2018 - 11.2018
Insurance License
State of Montana
Certified Personal Training -
National Academy of Sports Medicine
Associate of Applied Science - Software Development
ITT Technical Institute
High School Diploma -
Lincoln County High School