Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Wendy Davisson

Kalispell,Montana

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

15
years of professional experience

Work History

First Call Resolution

Customer Service Representative Agent
12.2020 - 04.2023

Job overview

  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Developed and updated databases to handle customer data.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Met customer call guidelines for service levels, handle time and productivity.

Teletech

Customer Service Representative
10.2008 - 12.2014

Job overview

  • Sought ways to improve processes and services provided.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer call guidelines for service levels, handle time and productivity.

Education

Colorado Technical University
Colorado Springs, CO

Bachelor of Arts from Criminal Justice
10.2008

University Overview

  • Dean's List
  • Honor Roll
  • 4.0 GPA
  • summa cum laude graduate

Flathead Valley Community College
Kalispell, MT

Associate of Arts from Social Justice
05.2005

University Overview

  • Honor Roll
  • Dean's List
  • Honor Roll

Skills

  • Customer Service and Assistance
  • Account Management
  • Customer Relations
  • Microsoft Excel
  • Microsoft Word
  • Customer Data Confidentiality
  • Adobe Systems Adobe Acrobat
  • Adobe Systems Adobe Flash
  • Money Handling Abilities
  • Microsoft Outlook
  • Issue and Complaint Resolution
  • Call Center Operations
  • Microsoft Access

Timeline

Customer Service Representative Agent
First Call Resolution
12.2020 - 04.2023
Customer Service Representative
Teletech
10.2008 - 12.2014
Colorado Technical University
Bachelor of Arts from Criminal Justice
Flathead Valley Community College
Associate of Arts from Social Justice
Wendy Davisson