Robert Burns
Highland Park,NJ
Summary
Seasoned Data Center Manager with a proven track record at Factset Research Systems Inc, adept in network troubleshooting and fostering team growth. Achieved seamless data center migrations and enhanced operational efficiency by over 30%, demonstrating strong hardware diagnostics and negotiation skills. Excelled in regulatory compliance and vendor relations, ensuring high service delivery standards.
Overview
14
14
years of professional experience
Work History
Data Center Manager
Factset Research Systems Inc
06.2011 - 01.2025
- Ensured regulatory compliance by staying up-to-date with industry standards such as HIPAA or GDPR.
- Oversaw data center migrations, ensuring seamless transitions with minimal disruption to operations or services.
- Trained new staff members on company policies and industry best practices, fostering a culture of continuous learning within the team.
- Evaluated vendor proposals, selecting the most cost-effective options for hardware and software procurement.
- Strengthened relationships with vendors by negotiating favorable contract terms for hardware/software acquisition.
- Coordinated regular audits of operational procedures, identifying areas for improvement and enhancing overall efficiency levels.
Data Center Technician
Net2ez
03.2011 - 06.2011
- Moved and installed shelves, power strips, rails, servers, switches and other equipment.
- Installed and managed structured cabling infrastructure.
- Collaborated with team members to improve overall service delivery, resulting in increased client satisfaction ratings.
- Accepted tasks and documented status using ticketing system, time reports and email.
Education
High School Diploma -
Edison High School
Edison, NJ06-1996
Skills
- Data center operations
- Network troubleshooting
- Hardware troubleshooting
- Computer hardware troubleshooting
- Incident management
- Hardware diagnostics
- Maintenance and repairs
- Infrastructure management
Timeline
Data Center Manager
Factset Research Systems Inc
06.2011 - 01.2025
Data Center Technician
Net2ez
03.2011 - 06.2011
High School Diploma -
Edison High School
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