Robert Burns
Valvoline Global
Slidell,LA
18
years of professional experience
Experienced training and operations leader with expertise in e-learning development, sales training, and coaching. Known for building regional programs, improving team performance, and supporting change through clear communication and practical guidance.
Work History
Regional Training Specialist
4 Years- Partnered with district leaders to identify skill gaps and prioritize development needs.
- Led facilitator-led sessions supporting Sales Service and Customer Experience teams.
- Designed regional training programs aligned with field operations and brand standards.
- Updated training materials to reflect product changes, process revisions, and compliance requirements.
- Delivered facilitator-led sessions for sales, service, and customer experience teams.
- Evaluated training effectiveness using feedback, assessments, and performance observations.
- Supported rollout of new tools and procedures through clear communication and hands-on guidance.
District Leader
10 Years- Directed multi-store operations to improve sales execution, customer service, and profitability.
- Coached store managers on staffing, merchandising, and operational standards.
- Implemented action plans to address performance gaps and boost team productivity.
- Monitored inventory accuracy and shrink control across assigned locations.
- Reviewed sales results and labor schedules to optimize store coverage.
- Ensured compliance with company policies, safety standards, and audit requirements.
- Strengthened accountability through regular store visits, feedback, and performance follow-up.
- Trained leaders on customer retention, service recovery, and operational procedures.
- Implemented data analysis tools to identify areas of improvement and track progress toward goals.
Store Manager
4 Years 4 Months- Directed daily store operations, ensuring compliance with Walmart standards and customer service expectations.
- Led associate scheduling, staffing, and workload planning to maintain efficient coverage across departments.
- Coached department leaders on sales performance, merchandising execution, and operational accountability.
- Managed inventory control, stock replenishment, and shrink reduction practices to support product availability.
- Reviewed financial results and labor trends to guide store performance and cost control decisions.
- Implemented training routines for associates to strengthen service quality, productivity, and safety compliance.
- Coordinated merchandising updates, promotional resets, and seasonal transitions across sales floor areas.
- Resolved customer escalations and operational issues promptly to maintain positive shopping experiences.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Education
High School Diploma
Skills
Training delivery
Assessment creation
Sales coaching
Technical training
E-learning development
Feedback management
Sales enablement
Product training
Accomplishments
- Achieved [29% unit sales lift] through effectively helping with teaching Sales Team product knowledge and how to effectively offer services to customers. Taught technicians how to properly perform services using the various flush machines to perform automotive services.
Timeline
Regional Training Specialist
Valvoline Global
03.2022 - 03.2026Read More
District Leader
Advance Auto Parts Inc
03.2012 - 03.2022Read More
Store Manager
Walmart
11.2007 - 03.2012Read More
North Shore High School
High School Diploma
Read More
Regional District of the Year 2010
Double Digit Sales Increase of 12 percent in a comp. Market
Shrink Reduction of 1% to achieve company standard of less than 1% shrink in the market
Overall Profitability increase of 430K 9% net