Jae Grimaldo
Fort Worth
Summary
Enthusiastic Training Specialist eager to create effective training programs to meet changing employer and staff needs. Experienced in working with leaders to determine specific requirements. Ready to offer skills gained over an extensive industry career to a long-term position.
Overview
8
8
years of professional experience
Work History
Regional Training Specialist
Envision Imaging
Fort Worth
10.2022 - Current
- Trained new phone representatives in scheduling department across Texas, Colorado, and independent states.
- Developed the Standardized Operating Procedures training guide, as well as comprehensive trackers for new hires.
- Conducted performance audits and executed 30/60-day progress assessments to ensure consistent development.
- Processed and validated I-9 forms to ensure compliance.
Design Consultant
There’s No Place Like Home Furniture
Fort Worth
05.2018 - 01.2024
- Maintained and organized schedules for the firm while providing administrative and clerical support to interior designers.
- Handled organization of office orders and cooperation with supply vendors.
- Screened and dispersed all emails, posts, packages, and freight received.
- Oversaw employee training and developmental activities in organizations.
- Processed clientele payments and transactions.
Concierge Representative
Envision Imaging
Fort Worth
09.2021 - 10.2022
- Handled both outbound and inbound calls for specialty clinics and organizations within the DFW metroplex.
- Facilitated efficient organization of medical data from patients and external physician practices.
- Initiated and facilitated patient authorization processes.
Patient Care Coordinator
Envision Imaging
Fort Worth
06.2021 - 09.2021
- Handled outbound and inbound calls for scheduling radiology exams across 24 DFW facilities.
- Ensured all scheduling work assignments are processed in a timely and efficient manner, while adhering to all process and compliance requirements.
Administrative Assistant
Brighter Image Labs
Fort Worth
10.2016 - 03.2018
- Lead trainer. Created and developed the company's training manual.
- Collected, entered, and updated client information in the integrated record system to ensure accurate packaging and delivery of products.
- Responded to client concerns and inquiries regarding promotions and products via email, web chat, and telephone.
Education
Bachelor of Arts (B.A.) - English, Creative Writing, History
University of North Texas
Denton, TX01.2016
Skills
- Employee training
- Performance assessment
- Procedure manual writing
- Leadership
- Communication skills
- Regulatory compliance
- Telephone Representation
- Customer service
- Scheduling
- Organizational Skills
- Analytical skills
- Multitask
- Team Collaboration
References
Available Upon Request
Technical Proficiencies
- MS Outlook
- Word
- Excel
- PowerPoint
- Technical Writing
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Regional Training Specialist
Envision Imaging
10.2022 - Current
Concierge Representative
Envision Imaging
09.2021 - 10.2022
Patient Care Coordinator
Envision Imaging
06.2021 - 09.2021
Design Consultant
There’s No Place Like Home Furniture
05.2018 - 01.2024
Administrative Assistant
Brighter Image Labs
10.2016 - 03.2018
Bachelor of Arts (B.A.) - English, Creative Writing, History
University of North Texas
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