ROBERT BURSE JR.
NEWARK,DE
Summary
Highly skilled and results-driven Systems Administrator with experience in managing and securing IT systems, troubleshooting network issues, and optimizing operations in high-stakes environments. Proven expertise in strengthening cybersecurity posture by enforcing DoD encryption standards, conducting vulnerability scans, and ensuring regulatory compliance resulting in a measurable reduction in cyber threats. Proficient in implementing the Zero Trust security framework, with a focus on strict identity and access management protocols to minimize risk and enhance network security. Adept at streamlining IT support processes, reducing issue resolution time and minimizing system downtime. Experienced in patch management, asset maintenance, and coordinating vendor repairs to ensure the reliability of critical IT infrastructure. Passionate about leveraging technical skills to advance cybersecurity practices and strengthen identity management in dynamic environments. Ensure accreditation of all systems in accordance with Army and DoD security policies and procedures.
Overview
9
9
years of professional experience
1
1
Certification
Work History
IT Analyst Tier 2
US Army, 166th Regimental Training institute PAARNG
07.2024 - Current
- Improved IT support efficiency by standardizing troubleshooting procedures, developing comprehensive technical guides, and reducing system issue resolution time by 40%.
- Developed Update packages to be distributed locally using automated tools.
- Managed enterprise IT systems and accounts for a 200+ user environment, performing quarterly site assessments and implementing preventative maintenance strategies—resulting in a 25% reduction in system downtime.
- Enhanced network scalability and reliability by designing structured cabling solutions, terminating 200+ Ethernet connections, and validating signal integrity—improving network performance by 30%.
- Optimized network operations by analyzing, troubleshooting wired and wireless connectivity issues, and configuring Cisco switches and routers—leading to a 20% increase in network efficiency.
- Maintained critical IT assets by overseeing patch management, troubleshooting RICOH and HP printers, coordinating vendor repairs, and supporting audiovisual and security infrastructure—reducing service disruptions by 50%.
- Maintained operational knowledge of evolving cybersecurity threats by attending Cybersecurity and Identity & Access Management (IAM) courses, participating in conferences in Washington, D.C., joining seminars, and conducting continuous research through platforms like YouTube and LinkedIn.
- Facilitated information sharing with other Cybersecurity and Information Assurance professionals via platforms such as Discord, Slack, Zoom, Google Meet, and X (formerly Twitter).
Logistics Specialist
US Army National Guard, HHC 2-104th GSAB /HSC 628th ASB
07.2016 - Current
- Executed annual and semi-annual cyclic inventories for property across the organization.
- Maintained accountability for sensitive items and equipment on the commander's property book, earning the full confidence of leadership and stakeholders.
- Assisted with annual training support and logistical responsibilities, including the effective ordering, storage, and distribution of field equipment to ensure mission success.
- Collaborated seamlessly with other sections, units, and staff within the Army through ADOS (Active Duty Operational Support), developing professional skills and expanding a network for career growth and personal achievement.
- Set up SIPR and NIPR workstations in the field to support mission-critical communications.
Shop Apprentice
Sheet Metal Apprentice
09.2022 - 07.2024
- Assist in fabricating, installing, and repairing sheet metal components on rail equipment, including structural parts and HVAC systems.
- Perform cutting, bending, and welding of metal materials in accordance with technical drawings and blueprints.
- Conduct maintenance and inspections of HVAC, plumbing, and drainage systems to ensure compliance with regulatory standards.
- Document repairs and completed tasks in Amtrak's system to meet compliance and quality assurance requirements.
Technical Installer
Peloton Interactive
08.2021 - 06.2022
- Diagnosed and repaired hardware and system malfunctions, reducing equipment downtime by 30% through advanced troubleshooting techniques and preventative maintenance.
- Installed and configured Peloton equipment for 30+ clients, ensuring seamless setup, optimal performance, and compliance with technical guidelines, while also providing personalized on-site training.
- Delivered exceptional customer service by resolving 95% of technical issues on first contact, educating users on system functionalities, and maintaining a clean, professional workspace to enhance customer satisfaction.
AME Cell Operations
Udari Airfield, HHC 628th ASB
06.2020 - 07.2021
- Prioritized airfield maintenance, physical security, and operational functionality under the direct command of CSM Brian Peacock.
- Worked closely with the IT help desk to maximize operational uptime and ensure accountability of IT systems.
- Served as a trusted point of contact for authorized personnel and operational contractors, facilitating work order execution while maintaining strict safety and security protocols.
- Collaborated with the IT team to establish a functional SIPR environment on the airfield, enabling secure communication between high-value stakeholders in Kuwait and Iraq for routine mission-critical logistics synchronization.
- Completed an average of 20 work orders daily while efficiently processing ticket requests through appropriate escalation procedures.
Education
B.A. - Cybersecurity
Western Governors University
Salt Lake City, UT06.2025
25B: Signal School - undefined
Tobyhanna High Tech Institute
Tobyhanna Army Depot, PA06.2024
Skills
- System administration
- Cybersecurity
- Network troubleshooting
- Customer Support
- Vendor Coordination
- DoD encryption standards
- Vulnerability scanning
- Zero Trust security framework
- Identity and access management
- Patch management
- Asset maintenance
- Vendor coordination
- System accreditation
- Microsoft Office365
- Software Center
- JIRA Ticketing Systems
- Microsoft Teams
- SharePoint
- Cisco Security Essentials
- DoD Zero Trust Awareness
Certification
- Comptia Security Plus
- Google IT Support
- My Computer Career: IT Fundamentals
Technical Competencies
Microsoft Office365, Software Center, Webex, OneNote, JIRA Ticketing Systems, Microsoft Teams, SharePoint, CompTIA Security +, Qualys Vulnerability Management, Google IT Support, CyberArk Trustee, Cisco Security Essentials, Defense Acquisitions University DoD Zero Trust Awareness
Websites, Portfolios, Profiles
linkedin.com/in/robertburse/
Timeline
IT Analyst Tier 2
US Army, 166th Regimental Training institute PAARNG
07.2024 - Current
Shop Apprentice
Sheet Metal Apprentice
09.2022 - 07.2024
Technical Installer
Peloton Interactive
08.2021 - 06.2022
AME Cell Operations
Udari Airfield, HHC 628th ASB
06.2020 - 07.2021
Logistics Specialist
US Army National Guard, HHC 2-104th GSAB /HSC 628th ASB
07.2016 - Current
25B: Signal School - undefined
Tobyhanna High Tech Institute
B.A. - Cybersecurity
Western Governors University