Robert Carpenter
Hamden,CT
Summary
Detail-oriented professional with strong problem-solving skills and a focus on customer service. Known for efficiently resolving issues and enhancing team coordination. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Dedicated security professional skilled in loss prevention and security monitoring. Experienced in identifying risks and implementing solutions, contributing to improved safety and compliance across operations.
Overview
10
10
years of professional experience
Work History
Armed Security Officer
overwatch security Resources
44 Sable drive, ledyard ct
12.2025 - Current
- Monitored premises to ensure employee and customer safety and security.
- Patrolled interior and exterior areas to deter unauthorized access and criminal activity.
- Maintained logs of security-related incidents and submitted regular reports to supervisor.
- Conducted area patrols to identify suspicious activities and individuals.
- Performed routine maintenance tasks such as checking doors and windows for proper locking mechanisms and replacing light bulbs as needed.
- Maintained high levels of alertness throughout shifts.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Provided first aid when necessary including CPR and AED training if needed.
Manager's Assistant
stop&shop
new haven , CT
10.2016 - Current
- Assisted management with daily operations and team coordination.
- Handled customer inquiries and resolved issues efficiently.
- Trained new employees on company policies and procedures.
- Ensured compliance with health and safety regulations in the store environment.
- Responded to customer issues to provide immediate resolution and improve retention.
- Drove customer feedback to deliver information to management for corrective action.
- Monitored store premises to deter theft and ensure safety.
- Conducted regular surveillance to identify suspicious behavior among customers.
- Prepared detailed reports on incidents and security breaches for management review.
- Utilized security systems and technology to enhance monitoring efforts.
- Patrolled perimeter of property to observe and identify potential security risks and undesirable conditions
- Prepared security reports to document and log theft, accidents and safety violations.
- Responded to alarms, emergency situations, and safety concerns in a timely manner.
- Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
- Identified and reported security threats, reducing unsafe conditions or hazards.
- Conducted internal investigations into employee theft or policy violations.
- Responded quickly to life-threatening situations by initiating CPR or calling for help from other healthcare professionals.
- Provided first aid when necessary including CPR and AED training if needed.
Armed Security Officer
Affinity Dispenary
New Haven, Connecticut
02.2024 - 03.2025
- Monitored facility to ensure safety and security for patrons and staff, creating a secure environment.
- Conducted regular patrols to deter criminal activity across premises.
- Maintained safety of residents through foot patrols, vehicle traffic monitoring, and identification of unauthorized individuals.
- Performed security checks on personnel entering and exiting facility.
- Maintained order and safety while assisting visitors with inquiries, enhancing overall visitor experience.
Armed Security Officer
Whitney Center
Hamden, CT
05.2020 - 06.2022
- Performed routine maintenance tasks such as checking doors and windows for proper locking mechanisms and replacing light bulbs as needed.
- Provided friendly and professional assistance to employees, visitors and customers.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
Security Officer Supervisor
Securitas Security Services USA
New Haven, Connecticut
03.2016 - 01.2019
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Conducted regular patrols to enhance safety and ensure security compliance.
- Monitored entrances and exits to detect unauthorized personnel and prohibited items, ensuring a secure environment.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Completed incident reports to record security or loss prevention incidents.
- Maintained accurate logs of all security related activities.
- Prepared detailed reports documenting daily activities and unusual occurrences for review and action.
- Provided customer service support to staff and visitors on-site.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Coordinated emergency response plans and trained staff on safety procedures.
- Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
- Responded quickly to emergency situations as they arise by deploying appropriate resources and personnel.
- Monitored entire facility using CCTV while simultaneously performing dispatch duties.
- Reviewed CCTV footage on a regular basis to detect any suspicious activity or violations of company policy.
- Developed and updated policies to keep employees safe from violence and harassment in workplace.
- Reviewed surveillance footage to identify potential threats or incidents.
- Responded promptly to emergency situations and coordinated with law enforcement agencies as needed.
- Addressed problems quickly and reported clear information while working under minimal supervision.
Education
High School Diploma -
Hamden High
Hamden, CT06-1991
Skills
- Customer service
- Employee training
- Report preparation
- Security monitoring
- Compliance enforcement
- Loss prevention
- Problem solving
- Attention to detail
- Conflict resolution
- Team leadership
Timeline
Armed Security Officer
overwatch security Resources
12.2025 - Current
Armed Security Officer
Affinity Dispenary
02.2024 - 03.2025
Armed Security Officer
Whitney Center
05.2020 - 06.2022
Manager's Assistant
stop&shop
10.2016 - Current
Security Officer Supervisor
Securitas Security Services USA
03.2016 - 01.2019
High School Diploma -
Hamden High