ROBERT CARSON
Blythewood
Summary
Professional leader ready to drive team success and exceed objectives. Proven track record in team collaboration, strategic planning, and problem-solving. Known for strong communication skills, adaptability, and reliability. Equipped to foster productive and positive work environment while meeting changing demands.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Team Leader
Tractor Supply
06.2019 - 07.2022
- Addressed customer questions and recommended appropriate products and services to increase satisfaction
- Processed customer discounts, returns, and refunds according to store policies
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly
- Built and maintained strong client relationships, leading to repeat business and referrals
- Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed
Furniture Mover
Gamecock Moving
08.2023 - Current
- Followed verbal and written instructions to properly move and ship products
- Assisted clients with last-minute packing needs, demonstrating adaptability and a strong work ethic in high-pressure situations
- Demonstrated exemplary customer service skills by patiently addressing client concerns, providing detailed explanations, and offering solutions to any issues that arose during the moving process
- Developed strong working relationships with colleagues, fostering a positive work environment that promoted teamwork and productivity
- Increased customer referrals by providing exceptional service, consistently arriving on time, and exceeding expectations
Education
High School Diploma -
Ridge View High School
Columbia, SC 08.2015 - 06.2019
No Degree - Business
Midlands Technical College
West Columbia, SC 08.2019 - 01.2021
Skills
- Quick learner
- Time management
- Problem-solving skills
- Attention to detail
- Documentation and reporting
- Conflict resolution
- Relationship building
- Sales expertise
- Verbal and written communication
- Multitasking
- Active listening
- Teamwork and collaboration
Timeline
Furniture Mover
Gamecock Moving
08.2023 - Current
No Degree - Business
Midlands Technical College
08.2019 - 01.2021
Team Leader
Tractor Supply
06.2019 - 07.2022
High School Diploma -
Ridge View High School
08.2015 - 06.2019
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