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ROBERT CARTAGENA JR
Orlando,FL
Summary
Retail professional with focus on delivering high-quality customer service and efficient store operations. Brings valuable experience in managing inventory, assisting customers, and maintaining store standards. Known for excellent teamwork and adaptability to changing store needs. Reliable in achieving operational goals while fostering collaborative work environment.
Overview
20
20
years of professional experience
Work History
Store Associate
Bill’s Nursery
11.2025 - Current
- Providing constant, high-quality customer service in high-volume environments.
- Handling sensitive information with professionalism and discretion. HIPPA compliant.
- Knowledge of retail business fundamentals, including inventory management, cash handling, opening/closing procedures, and driving sales goals.
- Providing years of knowledge and compassionate customer service with patients by listening to their needs, and helping them find solutions.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Utilized product knowledge to offer alternatives when specific items were out of stock, maintaining potential sales.
- Maintained clean and inviting store environment, encouraging longer visits from customers.
Store Supervisor
Cresco Labs
10.2022 - 10.2025
- Supervised daily operations, ensuring compliance with company policies and industry regulations.
- Trained and mentored staff on product knowledge and customer service best practices.
- Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Increased customer loyalty with exceptional service quality, addressing concerns promptly, and offering personalized solutions when appropriate.
- Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Participated in community outreach events representing the company positively within local communities.
Patient Care Consultant/Delivery Driver
Trulieve
Orlando
12.2019 - 10.2022
- Educated patients on product benefits and usage for optimal health outcomes.
- Streamlined patient check-in processes for increased efficiency and reduced wait times.
- Delivered packages efficiently while adhering to safety regulations and traffic laws.
- Managed daily delivery schedules to optimize route efficiency and minimize delays.
- Maintained accurate records of deliveries, including signatures and order confirmations.
- Trained new drivers on company policies, best practices, and safety protocols.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Participated in ongoing professional development opportunities, staying current on industry trends and best practices for optimal patient care.
Education
AA - General Education
Santa Fe College
Gainesville, FLSkills
- Leadership
- Customer Service
- Quick learner
- Multitasking and organization
- Inventory management
- Bank and safe deposits
- Cash handling and reconciliation
- Staff supervision
- Operations management
- Customer experience management
- KPI tracking
- Employee coaching
Timeline
Store Associate
Bill’s Nursery
11.2025 - Current
Store Supervisor
Cresco Labs
10.2022 - 10.2025
Patient Care Consultant/Delivery Driver
Trulieve
12.2019 - 10.2022
AA - General Education
Santa Fe College