Robert Castillo Jr
San Antonio,TX
Summary
Knowledgeable in collections with robust background in managing overdue accounts and resolving payment issues. Proven track record of successfully negotiating repayment plans and reducing delinquency rates. Demonstrated ability to utilize effective communication and problem-solving skills to achieve positive outcomes.
Overview
18
18
years of professional experience
Work History
Collections Agent/Customer Service
Alorica
03.2025 - 10.2025
- Facilitated credit limit increases for customers while maintaining high standards of first call resolution and customer service.
- Analyzed customer account histories to identify trends and improve collection strategies.
- Collaborated with team members to enhance overall collection processes and efficiency.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
Sales Associate
Spectrum (Charter Communication LLC)
03.2021 - 12.2024
- Achieved consistent monthly sales growth of 10-20% by leveraging in-depth product knowledge and employing effective sales strategies.
- Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
- Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
- Utilized CRM software to track customer preferences, purchase history, and follow-up on potential leads
- Participated in regular training sessions to stay updated on product features, industry trends, and sales techniques
- Distinguished as a top performer in sales team, demonstrating a track record of consistently exceeding monthly sales targets.
- Entrusted to watch over team while management was in important meetings
- Adapted to fast-paced settings, ensuring consistent performance and quality outcomes.
- Mentored new agents during training classes as a part of a leadership program
Inside Sales Representative
Conn's Home Plus
05.2020 - 04.2021
- Engaged customers by actively listening to their needs and preferences, fostering rapport to enhance purchasing decisions.
- Surpassed coworker sales performance consistently by 5-10%.
- Achieved recognition and advancement to a leadership role before leaving the company.
Chef
ROSARIOS
11.2016 - 06.2017
- Prep ingredients for dishes to made that day in a timely manner
- Promoted to chef/cook
- Cleaning kitchen after closing
McDonalds Manager
McDonald's
01.2008 - 06.2010
- Reconciling cash sales
- Coordinated time management for the entire team
- Descaled customer related issues and provided solutions
Education
High school diploma -
San Antonio College
San Antonio, TX06-2008
Skills
- Telemarketing
- Sales Management
- Project Management
- Account Management
- Negotiation
- Data entry
- Computer Networking
- CRM Software
- Mentoring
- Upselling
- Cold Calling
- Outbound Sales
Timeline
Collections Agent/Customer Service
Alorica
03.2025 - 10.2025
Sales Associate
Spectrum (Charter Communication LLC)
03.2021 - 12.2024
Inside Sales Representative
Conn's Home Plus
05.2020 - 04.2021
Chef
ROSARIOS
11.2016 - 06.2017
McDonalds Manager
McDonald's
01.2008 - 06.2010
High school diploma -
San Antonio College