Reliable
ROSE MCKENNA
HOLIDAY,FLORIDA
Summary
Dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented. Fast learner and committed to continuous, self-directed learning.
Overview
3
3
years of professional experience
Work History
Collections and Customer Service Specialist
National Association For Medical And Dental
Port Richey, FL
01.2019 - 01.2021
- Processed payments and applied to customer balances.
- Discussed options with delinquent clients in terms of proposed solutions.
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
- Handled over 150 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Entered client information into databases quickly and with minimal errors.
- Followed all HIPAA compliant regulations while assisting member's with claim issues.
Telemarketing for Dental Insurance
National Association For Medical And Dental
Port Richey, FL
01.2019 - 06.2019
- Maintained excellent attendance record, consistently arriving to work on time.
- Provided information about available products and services including membership details and purchase advantages.
- Found policies available in each state that were appropriate for the customers dental needs.
- Collected sensitive information and input data on forms and into data base.
Shift Key Holder
Beverly's Coastal Living
Hernando Beach, FL
06.2018 - 01.2019
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Offered hands-on assistance to customers.
- Processed cash and debit payments.
- Counted out cash drawers and balanced totals.
- Completed store opening and closing procedures.
Education
High School Diploma -
Hatboro Horsham High School
Horsham, PaSkills
Professional and mature
Organization Skills
Self Motivated
Detail Oriented
Microsoft Office
Data Entry
Typing 50 Words Per Minute
Accounts Receivable
Scripted responses
Telemarketing
Multi-Line Phone System
Proofreading
Maintains confidentiality
Timeline
Collections and Customer Service Specialist
National Association For Medical And Dental
01.2019 - 01.2021
Telemarketing for Dental Insurance
National Association For Medical And Dental
01.2019 - 06.2019
Shift Key Holder
Beverly's Coastal Living
06.2018 - 01.2019
High School Diploma -
Hatboro Horsham High School
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