Robert Cloud

• IBM/Bytedance (TikTok) USTS Team: Created and developed detailed technical SOP documents for Bytedance USTS Engineering and Controls Team.
• Carefully documented technical workflows.
• Observed in-progress operations to identify important steps for technical instructions.
• Worked closely with software engineers, product managers, and other departments to determine accuracy and completeness of technical documentation.
• Edited and proofread technical documents for accuracy and consistency.

Tools: Lark Suite, Markdown, HTML

• Google Analytics 4 (GA4) Help Center Team: Prepared, rewrote, and edited GA4 help center and API documentation to improve readability and impact.
• Reviewed GA4 articles (internal and customer-facing documentation) for grammar, spelling, punctuation, syntax, accuracy, and compliance with quality standards.
• Communicated directly with writers to collaboratively assess work and guide editorial improvements.

Tools: Google Docs, Connect Composer, Buganizer, Cider, Git, Markdown, HTML

• VMware Tanzu Team: Developed, wrote, edited, and maintained developer documentation for the Tanzu product family. Restructured, formatted, and standardized legacy documentation.
• Proactively communicated with PMs and engineers for feedback and distribution.
• Organized material for research and completed writing tasks.

Tools: Pivotal Tracker, Git/GitHub, HTML Markdown, Confluence, Jira

• Microsoft Anti-Corruption Team: Researched, communicated, and explained anti-corruption policies and initiatives of Microsoft competitors and business partners to team members to understand and implement functional demands.
• Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.

Tools: MS Office Suite, MS SharePoint, MS Visio

• Nutanix (Seattle) Canaveral Team, Hybrid : Primary source documentation central point of contact for 18-man engineer team. Conceptualized what developer documentation should mean and drive implementation.
• Documented REST APIs and SDKs for internal development systems. Created team wiki.
• Implemented documentation systems and processes. Created and developed Canaveral DevOps runbook.
• Gathered information from team meetings, product specifications, SME interviews, and direct interaction with systems.

Tools: Git/GitHub, Google docs, Markdown, HTML

• ManTech Govt Contractor: Edited multiple documents for Application Cloud Migration Teams on an Air Force contract to refactor monolithic, outdated applications for migration into both AWS and Azure environments.
• Reviewed various documents for grammar, spelling, punctuation, syntax, accuracy, and compliance with quality standards.

Tools: MS Office Suite, MS SharePoint, MS Visio

• Quest Media, Remote: Developed training materials in conjunction with engineering staff.
• Instructed how to install and use Multi-factor Authentication (MFA) and Mobile Device Maintenance (MDM) on end devices. Coordinated/scheduled training for 1,100 users at different locales.
• Tracked end-user issues and escalated to senior IT staff as required.

Tools: MS Office Suite, MS SharePoint, MS Visio

• Microsoft Azure Stack Customer Advisory Team (CAT): Central point of contact for primary source documentation.
• Researched, wrote, edited and localized content with strong customer-focus. Gathered data from SMEs to create workbooks, users guides, reference manuals, lab sheets, etc.
• Designed and delivered documentation across disparate styles - from event handouts to highly technical whitepapers. Effectively conveyed customer-focused security concepts across all levels of expertise (developer, admin, novice).

Tools: MS Office Suite, MS SharePoint, MS Visio

• Developed, wrote, edited, and maintained documentation for the Oracle Tuxedo product family. Restructured, formatted, and standardized legacy documentation.
• Wrote REST API reference documentation and SOPs for developers and system admins from functional specs and SME interviews.
• Proactively collaborated with Oracle engineers in Beijing and New Jersey, Bangalore doc- infrastructure, Quality Assurance, and customers to improve documentation usability.
• Trained, developed, and supervised three Chinese local-hire technical writers.

Tools: Git, Adobe FrameMaker, XML, HTML