Robert Cohen
Conway,AR
Summary
Forward-thinking team leader skilled at operating a business and maintaining the highest standards of experience and presentation. Works well with others to set and accomplish short- and long-term goals. Focuses on maintaining quality for both co-workers and also customers.
Overview
8
8
years of professional experience
Work History
Operations Specialist
Precision Safe Sidewalks
Conway, AR
03.2020 - 04.2021
- Collected, arranged and input information into database system.
- Tracked and analyzed reports to determine needed improvements.
- Generated reports of findings to help management with making key decisions.
- Evaluated performance and policies against metrics.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Motivated and trained employees to maximize team productivity.
Bench Jeweler
Brooks Fine Jewelry / Specialty Casting
Conway, AR
03.2018 - 03.2020
- Soldered pieces of jewelry together.
- Selected gems according to quality guidelines.
- Marked and drilled holes in jewelry mounting to center stones according to design specifications.
- Performed final buffing with polishing wheels buffing wire.
- Formed, joined or assembled metal pieces, articles or wires, using soldering irons, gas torches, and hand tools.
- Manually rotated molds to distribute molten materials and prevent formation of air pockets in mold.
- Cleaned and polished gemstones and finished pieces.
- Repaired broken items.
- Cut, trimmed, shaped and smoothed jewelry stones, pearls, and metals pieces, using abrasives, grinding stones and power and hand tools.
- Plated articles such as jewelry pieces and clock and watch dials with nickel, gold, silver or other metals.
Business Operations Specialist
Precision Safe Sidewalks
Conway, AR
01.2017 - 03.2018
- Monitored and tracked project execution of tasks.
- Collected, organized and provided data to maintain program status and customer commitments.
- Participated in meetings and associated events to help define and achieve organizational objectives.
- Detected errors and initiated or arranged for corrective action, following through with cognizant parties to verify resolution.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
- Collected, arranged and input information into database system.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
- Developed and updated tracking spreadsheets using Excel and PowerPoint.
- Frequently inspected production area to verify proper equipment operation.
Owner/Operator
Natural State Glass Gallery
Conway, AR
04.2015 - 09.2017
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
- Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
Sales Associate
Vacation Tour And Travel
Conway, AR
10.2013 - 01.2015
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved perfect attendance and on-time record.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Education
High School Diploma -
Conway High School West
Conway, AR05.2004
Skills
- Professional Management skills
- Motivating to others
- Efficiency analysis
- Communication skills / social skills
- Industry sales experience
- Building and maintaining strong social media presence
- Fast learner
Accomplishments
Self-funded and built a profitable business in the same industry.
Built and maintained strong social media presence.
Timeline
Operations Specialist
Precision Safe Sidewalks
03.2020 - 04.2021
Bench Jeweler
Brooks Fine Jewelry / Specialty Casting
03.2018 - 03.2020
Business Operations Specialist
Precision Safe Sidewalks
01.2017 - 03.2018
Owner/Operator
Natural State Glass Gallery
04.2015 - 09.2017
Sales Associate
Vacation Tour And Travel
10.2013 - 01.2015
High School Diploma -
Conway High School West