Summary
Overview
Work History
Education
Skills
Travel, Boating, Kayaking, Paddleboarding, Fishing, Painting, Crafting
Additional Information
Timeline
Generic

Peggy Coates

Port Charlotte,FL

Summary

Well-qualified in a variety of Customer/Client Services positions, with proven success creating lasting relationships with clients, customers, vendors and fellow agents, employees and co-workers. Efficient at improving operations, streamlining systems, problem solving and promoting Community Service while self employed, as well as when employed by others. Excellent at promoting positive attitudes, encouraging team efforts and defusing a negative situation, in a professional manner, when necessary. Highly proficient in multi-tasking, continuing education, networking and building relationships to further company goals. Ready to leverage training and experience to take on new professional challenges with a positive attitude.

Overview

32
32
years of professional experience

Work History

Licensed Real Estate Sales Agent

Keller Williams Realty Gold
07.2016 - Current
  • Increased property sales values by properly pricing for market conditions and timing, implementing innovative marketing strategies and utilizing social media platforms to expose listings to targeted buyers and buyer's agents.
  • Negotiated favorable contract terms for clients through excellent communications with clients, agents, lenders, inspectors, insurance representatives and title agencies, resulting in higher satisfaction rates, referrals, repeat business and all 5 star reviews.
  • Hosted successful open houses and broker tours by preparing/staging properties for viewing, catering and effectively showcasing features of homes in Charlotte and Sarasota County and surrounding areas.
  • Presented multiple offers to sellers, reviewing the pros and cons of each offer to help seller secure the best possible outcome in each situation.



  • Well known for utilizing excellent verbal and written communication skills to navigate both buyers and sellers through the sales process from preparing or showing homes all the way to the closing table, earning repeat business, multiple referrals and all five star reviews.

Server, Banquet/Event Coordinator

Captain's Table Restaurant
09.2014 - 11.2017
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated team to set up, decorate, serve and clean up private group events for special occasions.
  • Created an in house service competition which obtained hundreds of 5 star reviews from the general public and private events.

Various Client/Patient/Customer Service Positions

SPBS, Alaska Federal Credit Union, Aetna Health
07.1992 - 09.2014
  • Various positions to service clients, patients and customers in a professional manner, building strong relationships through professionalism and trusted guidance. Positions included:
  • Skills Trainer, Charlotte County Behavior Health Services
  • Bank Teller, Alaska USA Credit Union
  • Assistant Manager of Luxury Waterfront Heath Club, Bay Club
  • Aetna Health Insurance, Customer Service

Education

Licensed Real Estate Sales Associate - Real Estate

Ed Klopfer School of Real Estate
Port Charlotte

Certified Nursing Assistant - Nursing

St Petersburg College
St Petersburg, FL

Certified Travel Agent - Travel Services

Mirror Lake Technical College
St Petersburg, FL

Skills

  • Excellent Oral/Written Communication Skills
  • Quality Client Need Assessments
  • Professional Management Skills
  • Captivating Sales Presentations
  • Team Building and Motivational Skills
  • Inviting Staging/Property Tours
  • Innovative Marketing Strategies
  • Thorough Property Showings and Inspections
  • Professional Negotiating Contracts
  • Consistent Sales Closings

Travel, Boating, Kayaking, Paddleboarding, Fishing, Painting, Crafting

Born and raised in the Tampa Bay area of Florida, lived in the continental US, Panama and Alaska. Enjoy living, working and leisure around the water of Southwest Florida, exploring it's beaches and water activities. From boating and fishing, to kayaking with manatees and Paddle Boarding the blue waters with dolphins, there's so much to do and see in this area. When weather is not cooperative for these hobbies, I love to paint, craft or cook.

Additional Information

Being highly active on social media in social networking has bought me many new friendships as well as customers/clients. An active member and Moderator of Charlotte County Girlfriends (with more than 4.1K members), Englewood's Viva Divas and Punta Gorda Girlfriends, which provide group activities (both women and coed) that build friendships through everything from exercise/yoga, watersports, arts, entertainment and dining.

Timeline

Licensed Real Estate Sales Agent

Keller Williams Realty Gold
07.2016 - Current

Server, Banquet/Event Coordinator

Captain's Table Restaurant
09.2014 - 11.2017

Various Client/Patient/Customer Service Positions

SPBS, Alaska Federal Credit Union, Aetna Health
07.1992 - 09.2014

Licensed Real Estate Sales Associate - Real Estate

Ed Klopfer School of Real Estate

Certified Nursing Assistant - Nursing

St Petersburg College

Certified Travel Agent - Travel Services

Mirror Lake Technical College
Peggy Coates