Robert Cole
New Haven
Summary
Motivated Bar and Restaurant Manager with solid background enhancing operational efficiency and team performance. Responsive to changing business demands with adaptable, strategic approaches. Performance-driven and industrious attitude with innovative mentality focused on driving company success.
Overview
13
13
years of professional experience
Work History
Delivery Driver
Delivery Excellence
Milford
05.2024 - Current
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
Assistant General Manager
Via Gastrobar
New Haven
01.2022 - 12.2023
- Motivated and led team members to work together to achieve targets.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
- Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
- Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
- Identified customer needs and delivered relevant product solutions and promotions.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
- Met business targets with streamlined operations strategies.
- Delegated work to staff, setting priorities and goals.
Bartender
Plan B Milford
Milford
04.2019 - 07.2022
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
Bartender Trainer
Buffalo Wild Wings
Milford
01.2015 - 04.2019
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Trained new bartenders on drink preparation and upselling techniques.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Conducted on-the-job training classes and demonstrated principles, techniques, procedures and methods of diverse subjects.
- Maintained student records detailing progress, attendance and program requirements.
- Gave constructive feedback to students to improve learning and progress against course objectives.
- Created appropriate learning environments for students.
Deli Clerk
Stop & Shop
Milford
02.2013 - 02.2014
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
- Sliced meats and cheeses and weighed deli items for customers.
- Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
- Responded to customer questions regarding product availability.
- Updated food displays, cases and other customer-facing areas to increase sales of special items.
Education
Media Arts/Journalism
Western Connecticut State University
Danbury, CTSkills
- Management Team Building
- Operations Oversight
- Department Oversight
- Networking
- Employee Motivation
- Mathematical Calculation and Reasoning
- Performance Evaluation and Monitoring
- Goal Setting
- Cost Reduction
- Staff Scheduling
- Customer Service Management
Timeline
Delivery Driver
Delivery Excellence
05.2024 - Current
Assistant General Manager
Via Gastrobar
01.2022 - 12.2023
Bartender
Plan B Milford
04.2019 - 07.2022
Bartender Trainer
Buffalo Wild Wings
01.2015 - 04.2019
Deli Clerk
Stop & Shop
02.2013 - 02.2014
Media Arts/Journalism
Western Connecticut State University