Robert Contino
Hilton Grand Vacations
Orlando,FL
11
years of professional experience
Reliable Coordinator with a strong focus on team collaboration and achieving results. Delivered successful outcomes through effective project management, communication, and problem-solving skills. Committed to contributing to company success while adapting to changing needs.
Work History
Coordinator Inventory & Fulfillment
7 Months- Coordinated scheduling and logistics for group reservations, optimizing resource allocation and enhancing guest experiences.
- Entered data, generated reports, and produced tracking documents.
- Enhanced project tracking by developing comprehensive database, which allowed for real-time updates and adjustments.
Reservationist
7 Months- Managed reservation systems to ensure accurate bookings and customer satisfaction.
- Resolved customer inquiries and complaints efficiently, enhancing service quality.
- Facilitated communication between departments to streamline booking processes.
- Trained new staff on reservation protocols and system navigation.
- Handled challenging situations or dissatisfied customers professionally, resolving issues and retaining business when possible.
- Handled billing information over the phone.
Group Reservations Coordinator
6 Months- Collaborated with sales teams to create tailored packages for group clients, increasing revenue potential.
- Streamlined booking processes, reducing confirmation times through automation tools and workflow enhancements.
- Led initiatives to resolve booking discrepancies swiftly, maintaining high standards of accuracy and service quality.
- Implemented feedback mechanisms to assess client satisfaction, driving continuous improvement in group services.
- Improved customer satisfaction with timely and accurate coordination of group reservations.
- Provided customers with information about availability and pricing.
Group Reservations Coordinator
2 Years 7 Months- Coordinated group bookings, ensuring seamless communication between clients and hotel departments.
- Managed reservation systems to optimize room allocations and enhance guest satisfaction.
- Developed comprehensive reports on group reservation trends to inform strategic decision-making.
- Trained new staff on reservation protocols and customer service best practices, improving team efficiency.
- Coordinated communication between catering, facilities, and event staff to ensure seamless execution of group bookings.
- Managed high-volume reservation requests for multiple events, ensuring seamless execution.
- Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
Rooms Coordinator/Front Desk Supervisor
3 Years 3 Months- Coordinated room assignments and reservations to maximize occupancy and guest satisfaction.
- Collaborated with housekeeping to ensure timely room readiness and adherence to quality standards.
- Developed and maintained effective communication channels between departments for seamless operations.
- Led training sessions for new staff on systems, procedures, and customer service excellence.
- Oversaw inventory management of room supplies, ensuring availability while minimizing costs.
- Reduced errors in reservation system entries by establishing quality control processes for data input accuracy checks.
- Supported sales department efforts by providing relevant data on room availability, block bookings, and rate changes as needed.
- Trained new employees on standards and hotel procedures.
Guest Service Agent
11 Months- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Assisted guests with check-ins, account inquiries, and any additional services needed.
Guest Service Agent
5 Months- Resolved guest complaints effectively, maintaining Hilton's reputation for exceptional service quality.
- Collaborated with team members to streamline front desk procedures, improving workflow efficiency.
- Conducted regular inventory checks of supplies, ensuring adequate resources for guest services operations.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Greeted guests upon arrival and offered assistance.
- Greeted guests upon arrival by providing a warm welcome.
Guest Service Agent
1 Year 1 Month- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Responded promptly to guest inquiries, providing information on hotel services and local attractions.
- Coordinated with housekeeping to ensure timely room availability and cleanliness standards.
- Assisted guests with special requests, enhancing overall customer satisfaction during their stay.
- Handled reservation systems, accurately processing bookings and modifications for optimal occupancy rates.
- Collected room deposits, fees, and payments.
- Maximized revenue by upselling room upgrades and additional services.
Education
No Degree - Computer Networking
Skills
Data entry
Attention to Detail
Customer service
Decision-making
Relationship building
Attention to detail
Time management
Logistics Coordination
Industry knowledge
Inventory Management
Timeline
Coordinator Inventory & Fulfillment
Hilton Grand Vacations
01.2026 - CurrentRead More
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Bluegreen Vacations
01.2025 - 08.2025Read More
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07.2024 - 01.2025Read More
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11.2021 - 06.2024Read More
Rooms Coordinator/Front Desk Supervisor
Doubletree By Hilton
08.2018 - 11.2021Read More
Guest Service Agent
Doubletree By Hilton
09.2017 - 08.2018Read More
Guest Service Agent
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02.2017 - 07.2017Read More
Guest Service Agent
Hilton
01.2016 - 02.2017Read More
Orange County Community College
No Degree from Computer Networking
Read More