Crystal Tovar
Galveston
Summary
Experienced optometric professional ready to contribute in healthcare setting. Strong background in patient care, diagnostic procedures, and administrative tasks. Known for teamwork, adaptability, and achieving results. Skilled in vision screening, equipment maintenance, and patient communication. Reliable and focused, enhancing clinic efficiency and patient satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Fulfillment and Sales Coordinator
Gulf Coast Limestone, Inc.
Seabrook, TX
06.2024 - 04.2026
- Coordinate daily operations across multiple departments to ensure smooth workflow and communication
- Manage scheduling, order tracking, and internal coordination between teams
- Maintain accurate records of contracts, quotes, and communications
- Prepare reports, presentations, and documentation for leadership and clients
- Train new team members on systems and procedures
- Identify and implement process improvements to increase efficiency
- Attended scheduled training sessions, department meetings, and company events to build expertise and promote company image.
- Resolved customer complaints in a timely manner while maintaining strong customer relationships.
- Informed the customer of unit prices, shipping dates, and anticipated delays.
- Developed relationships with key customers to ensure customer satisfaction and business growth.
Referral Coordinator
CLS Health
Webster, TX
01.2022 - 05.2024
- Coordinated high-volume scheduling and referrals, ensuring accuracy and timeliness
- Managed patient records and documentation in electronic systems
- Verified insurance and handled administrative requirements for approvals
- Acted as a liaison between patients, providers, and insurance companies
- Tracked workflows and followed up to ensure completion of all tasks
- Improved office organization and streamlined documentation processes
Optometric Technician
Family Vision
Galveston, TX
10.2011 - 10.2021
- Managed front desk operations, including scheduling, phone communication, and payments
- Maintained patient records and ensured accurate data entry
- Coordinated patient flow and communicated delays effectively
- Supported office efficiency through strong organizational and multitasking skills
- Assisted with clinical and administrative duties as needed
- Handled and filed patient records in accordance with practice standards and HIPAA.
- Greeted incoming patients by conducting pretests, documentation and intake.
- Assisted optometrists with patient care and testing, including visual acuity, refraction, and ocular health evaluations.
- Organized exam rooms between appointments to ensure they are clean and ready for use.
- Managed front office operations such as phone calls, emails, and mailings.
Education
High School Diploma -
Ball High School
GalvestonSkills
- Administrative Coordination
- Data Entry & Recordkeeping
- Process Improvement
- Problem-Solving & Multitasking
- Sales reporting
- Upselling
- Payment coordination
- Time management
- Dispatching procedures
- Schedule & Calendar Management
- Customer & Client Communication
- Team Support & Training
- Customer communication
- Sales expertise
- Strong enthusiasm
- Attention to detail
- HIPPA
- Purchasing Orders
- Data entry
- Goals and performance
Certification
OSHA
LANGUAGES
Spanish
Bilingual
Timeline
Fulfillment and Sales Coordinator
Gulf Coast Limestone, Inc.
06.2024 - 04.2026
Referral Coordinator
CLS Health
01.2022 - 05.2024
Optometric Technician
Family Vision
10.2011 - 10.2021
High School Diploma -
Ball High School