Robert Cornell
Leon Valley,US
Summary
Healthcare professional with comprehensive experience in patient support and administrative tasks within medical facilities. Known for reliability and flexibility in meeting changing needs while maintaining high standards. Skilled in patient scheduling, record management, and team collaboration to ensure smooth operations.
Overview
19
19
years of professional experience
Work History
Medical Support Assistant
Consult Appointment Management Office (Referral Management)
San Antonio, TX, United States
04.2020 - Current
- Salary 20.13 USD per Hour/GS-05 Step 04
- Hours per week: 40
- Duties, Accomplishments and Related Skills
- Medical Support Clerk for Consult Appointment Management Office (CAMO), Referral Management Department. Conduct clinical support operations for all medical facilities with Joint Base San Antonio (JBSA) to include but not limited to Brooke Army Medical Center (BAMC), San Antonio Military Medical Center (SAMMC), Schertz Medial Home (SMH), Taylor Burke (Camp Bullis), McWethy Troop Medical Clinic (TMC) Jennifer Moreno Clinic (JMC), West Over Medical Home (WMH), Wilford Hall Ambulatory Center (WHASC), North Central Federal Clinic (NCFC), and Randolph Air Force Base Clinic to include Flight Medicine.
- Current and previous assigned duties:
- Primary Duty: Defer to Network (DTN)/Clear Legible Reporting (CLR) where we process and track resulted consults that were generated within the San Antonio Market and deferred to the network.
- Secondary Duties: Referral Management Suite (RMS) Transmissions and Tri-care for Life (TFL) Letters.
- Trained in Processing Right of First Refusal (ROFR) referral for patient not assigned to a Primary Care Manager (PCM) at one of the JBSA locations. Ensuring that ROFR referrals are entered in Composite Health Care System (CHCS) in a timely manner in accordance with ROFR standard operating procedures and standard business rules.
- Supervisor: LaShonda Bates
Medical Support Clerk
Consult Appointment Management Office (Appointing)
San Antonio, TX, United States
02.2014 - 04.2020
- Salary: 15.84 USD Per Hour
- Hours per week: 40
- Duties, Accomplishments and Related Skills:
- Medical Support Assistant for Aroura Group contracted to the San Antonio Consult Appointment Management Office. Conduct clinical support operations for all medical facilities with Joint Base San Antonio (JBSA) to include but not limited to Brooke Army Medical Center (BAMC), San Antonio Military Medical Center (SAMMC), Schertz Medial Home (SMH), Taylor Burke (Camp Bullis), McWethy Troop Medical Clinic (TMC) Jennifer Moreno Clinic (JMC), West Over Medical Home (WMH), Wilford Hall Ambulatory Center (WHASC), North Central Federal Clinic (NCFC), and Randolph Air Force Base Clinic to include Flight Medicine.
- Use oral communication skills, experience in customer relations and work with difficult and demanding consumers in a professional manner to receive telephone calls from the vast local active and retired military community to schedule, reschedule and cancel over 2,000 telephone calls per month. Accomplish this by using a personal computer and office automation software programs to access and operate the Composite Health Care System (CHCS) and Armed Forces Health Longitudinal Technology Application (ALHTA) to expedite scheduling, canceling and verifying appointments using codes established for clinics, medical providers, clinic specialties and patient categories. Use knowledge of health care administration to screen all patients for eligibility and nature of request. Use knowledge of health care data entry and management to cancel and reschedule appointments patients' request. Have minimal experience on obtaining patient information on third party insurance and inputting information in the data base. Can type 70 words per minute.
- Supervisor: Tracy Navarro (210-536-6223)
- Okay to contact this Supervisor: Yes
Clinical Lab Assistant
Methodist Hospital
San Antonio, TX, United States
08.2008 - 10.2013
- Salary: 13.33 USD Per Year
- Hours per week: 40
- Duties, Accomplishments and Related Skills:
- Use knowledge of reception and administrative duties, knowledge of laboratory procedures and skill in specimen testing to perform venipuncture for blood collection, perform laboratory tests, process laboratory specimens and utilize a laboratory information system to input and/or retrieve data in a hospital laboratory that serves an 1100 bed hospital. These duties, procedures and tests include, but are not limited to: operating computer software programs such as MEDITECH to retrieve and enter laboratory data such as patient demographics and lab results; perform clerical duties related to the handling of laboratory specimens such as proper labeling of specimens, and ensuring specimens were routed to proper location for testing; administer a variety of tests obtained from blood samples such as Basic Metabolic Panel, Complete Metabolic Panel, Lactic Acid, Complete Blood Count, Hematocrit/Hemoglobin, Platelet Function Assay, and Type and Screens on a routine, immediate or urgent basis; perform venipuncture and finger/heel stick procedures to obtain blood samples on patients of all ages ranging from neonate geriatric for tests including but not limited to Platelet Counts, Cross matches, Bilirubin's, and Ammonia.
- Supervisor: Greg Hale (210-575-6729)
- Okay to contact this Supervisor: Yes
Phlebotomist
Bay Area/Doctors Regional Hospital
Corpus Christi, TX, United States
07.2007 - 08.2008
- Salary: 9.50 USD Per Hour
- Hours per week: 40
- Duties, Accomplishments and Related Skills:
- Use knowledge of reception and administrative duties, knowledge of laboratory procedures and skill in specimen testing to perform venipuncture for blood collection, perform laboratory tests, processes laboratory specimens and utilize a laboratory information system to input and/or retrieve data in a hospital laboratory that serves 500 beds between two hospitals. These duties, procedures and tests include, but are not limited to: operating computer software programs such as MEDITECH to retrieve and enter laboratory data such as patient demographics and lab results; perform clerical duties related to the handling of laboratory specimens such as proper labeling of specimens, and ensuring specimens were routed to proper location for testing; administer a variety of tests obtained from blood samples such as Complete Metabolic Panel, Prothrombin Time Lactic Acid, Complete Blood Count, and Type and Screens on a routine, immediate or urgent basis; perform venipuncture and finger/heel stick procedures to obtain blood samples on patients of all ages ranging from neonate geriatric for tests including but not limited to Platelet Counts, Type and Screens, Cross matches, Bilirubin's, Bleeding Times, and Ammonia.
- Supervisor: Ofiee (361-761-1200)
- Okay to contact this Supervisor: Yes
Education
High School -
Mcnary High School
Keizer, OR, United States05-1999
Skills
- Detail-oriented
- Medical record assessment
- HIPAA compliance
- Patient communication
- Patient scheduling
- Patient confidentiality maintenance
- Microsoft office suite proficiency
- Appointment scheduling
- Customer service
- Reliable team player
Timeline
Medical Support Assistant
Consult Appointment Management Office (Referral Management)
04.2020 - Current
Medical Support Clerk
Consult Appointment Management Office (Appointing)
02.2014 - 04.2020
Clinical Lab Assistant
Methodist Hospital
08.2008 - 10.2013
Phlebotomist
Bay Area/Doctors Regional Hospital
07.2007 - 08.2008
High School -
Mcnary High School
Active Duty Military Experience
-8 years active duty as hospital corpsmen
-Highest Rank HM 2nd Class
-Created or assisted in creating standard operating procedures
-Work closely with medical providers
-Assist with high amount of patients daily
-Appointment scheduling
-Medical recording maintenance