Robert Cortez
Security Officer
Newnan,GA
Summary
Extensively trained as a security officer offering over 19 years of experience. Background includes monitoring entrances, facility grounds and closed circuit feeds. Vigilant security professional experienced in working independently and a Team player to uphold tight security for a Hospital Environment. Proficient in detecting and investigating violations, working with law enforcement agencies and rendering aid to distressed individuals. Highly experienced in identifying, de-escalating and controlling abhorrent behaviors amongst employees. Consistently reduced vandalism and theft incidents on company property. Demonstrated skill in conducting checks of personnel, visitors, shipments and vehicles. Observant and level-headed with excellent situational awareness. Security-focused and diligent Security Officer skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
51
51
years of professional experience
1
1
Certification
Work History
Security Officer
Burnbank Town Center Mall
Burbank, CA
07.2014 - 04.2023
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Rendered aid to injured and ill individuals and alerted paramedics for advanced support.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Administered CPR and first aid to resuscitate individuals while waiting for emergency medical responders to arrive.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Activated security alarm system to alert emergency responders of dangerous or life threatening incidents.
- Responded quickly to emergency situations to assess and deflect issues.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored Parking Lots and outer premises in company vehicle. Perform Foot Patrol and monitor Internal building spaces and facility ground to identify and deter threats to assets.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Hospital Arm Security Officer
Detroit Medical Center, Hutzel Women's Hospital
Detroit, MI
02.2004 - 07.2014
- Directing and issuing out passes to over 50 visitors per-day. While station at DMC Women Hospital, Harper Hospital and Karmanos Cancer Center and Harper Pro Office Bldgs.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Checked identification of all persons entering and exiting facility to eliminate unauthorized visitors.
- Draft Incident Reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Responded quickly to emergency situations to assess and deflect issues with patients.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Secured premises and personnel by patrolling property, Parking Lots and monitoring surveillance equipment.
- Communicated with security dispatch, security supervisors and security team using two-way radios, mobile phones and other technological devices.
- Responded quickly to emergency situations to assess and deflect issues.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Investigated suspicious activities and persons to maintain security of premises.
- Examined doors, windows and gates to verify security.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Greeted guests professionally and courteously.
Communication Maintenance Chief (22 Years) Retired
United States Army
Newark, NJ
06.1972 - 07.1994
- Former Communication Chief 29W supervisor.
- Supervised, Fix Station telecommunication team.
- Plan and implemented inspection schedules, for all US Army bases in Europe.
- Supervised team members and provided individual coaching and mentorship to foster professional development.
- Supervised day-to -day operations within scope of inspection.
- Ensured operational readiness of equipment by scheduling and overseeing regular maintenance.
- Developed and executed logistics strategies and Leveraged quality control and production knowledge to improve base telecommunication operations.
- Team Members trained site personnel on preventive maintenance to optimize maintenance on all telecommunication equipment.
- Optimized supply levels to keep stock within ideal parameters for expected needs.
- Utilized proper tools and materials to adhere to safety guidelines.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Created and maintained daily and weekly reports for upper management.
Education
Certificate - Advance Non-commission Officer Course 29W40
US Army
Fort Gordon Ga.1987
Certificate - Field Radio Repair 32E30
US Army
Fort Gordon Ga.1983
Certificate - Nike Hercules Missile Crew 16B20
US Army Air Defense School (AADS)
Fort Bliss, TX1978
Certificate - Direct Support Generator Mechanic 52D20
US Army DIrect Support Generator Mechanic School
Fort Belvoir, VA1974
Certificate - Wheel Vehicle Mechanic 63B20
US Army Vehicle Mechanic Course
Fort Belvoir, VA1972
GED -
US Army
Key West, FL1972
Skills
- Firearms expertise with a Glock Model 23, 24 40-caliber & HK Model USP Compact 45 caliber Pistol
- Handcuff training
- Defense tactics
- Customer service
- Emergency response
- Stationary surveillance
- Search and seizure
- Physical protection
- CPR, First Aid and AED Certified
- Crisis Situations
- De-Escalation Techniques
- Effective Working Relationships
Accomplishments
- An understanding of relevant criticism in sustained analysis and interpretations of security management thinking.
- Engage in informed critical discussion, both oral and written, pertaining to domestic security management and past breeches of security within the United States.
- Evaluate emergency disaster pre-plans, recovery plans, and after-action reports.
Certification
Driver License State of Georgia - June 27, 2023
DL NO.071162105. EXP MAY 23, 2031
Class "C"
State of Georgia Security Unarmed Pre - Licensing Course
(24 Hours) - July 02,2023
State of Georgia Security Officer: Legal Responsibilities and the use of force (4-Hours) July 02,2023
Guard Card License State of California
Reg# G18704343.
Permit Exp: Oct 31, 2024.
Exposed Firearm License State of California
Reg # FQ360761.
Permit Exp: Oct 31, 2024
American Heart Association (CPR and AED) certification September 22, 2023
NCSRT: Shopping Center Security
Terrorism Awareness Training Program
January 29,2023
FEMA: IS-100HC, ICS-200, IS-200B, IS-700, IS-800, IS-05,
IS-907, IS-120A, IS-230B, IS-240A, IS-24-1B And IS-244a
Timeline
Security Officer
Burnbank Town Center Mall
07.2014 - 04.2023
Hospital Arm Security Officer
Detroit Medical Center, Hutzel Women's Hospital
02.2004 - 07.2014
Communication Maintenance Chief (22 Years) Retired
United States Army
06.1972 - 07.1994
Certificate - Advance Non-commission Officer Course 29W40
US Army
Certificate - Field Radio Repair 32E30
US Army
Certificate - Nike Hercules Missile Crew 16B20
US Army Air Defense School (AADS)
Certificate - Direct Support Generator Mechanic 52D20
US Army DIrect Support Generator Mechanic School
Certificate - Wheel Vehicle Mechanic 63B20
US Army Vehicle Mechanic Course
GED -
US Army
Driver License State of Georgia - June 27, 2023
DL NO.071162105. EXP MAY 23, 2031
Class "C"
State of Georgia Security Unarmed Pre - Licensing Course
(24 Hours) - July 02,2023
State of Georgia Security Officer: Legal Responsibilities and the use of force (4-Hours) July 02,2023
Guard Card License State of California
Reg# G18704343.
Permit Exp: Oct 31, 2024.
Exposed Firearm License State of California
Reg # FQ360761.
Permit Exp: Oct 31, 2024
American Heart Association (CPR and AED) certification September 22, 2023
NCSRT: Shopping Center Security
Terrorism Awareness Training Program
January 29,2023
FEMA: IS-100HC, ICS-200, IS-200B, IS-700, IS-800, IS-05,
IS-907, IS-120A, IS-230B, IS-240A, IS-24-1B And IS-244a
Similar Profiles
Aleta ParaleAleta Parale
Security Guard at Brookfield Properties/ Clackamas Town Center MallSecurity Guard at Brookfield Properties/ Clackamas Town Center Mall
Sarah MorganSarah Morgan
TAP Supervisor at Victoria's Secret PINK, West Town MallTAP Supervisor at Victoria's Secret PINK, West Town Mall
Madison Martin-ThomsonMadison Martin-Thomson
A Sales Associate. at The Town Peddler Craft And Antique MallA Sales Associate. at The Town Peddler Craft And Antique Mall