Hi, I’m
Robert Courtney
Toms River,NJ
Overview
17
years of professional experience
Work History
Surf Taco Corporate
General Manager of Operations
01.2013 - 02.2023
Job overview
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Established standard operating procedures that enhanced employee performance.
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented technology upgrades which resulted in increased workflow efficiency.
- Trained, coached and mentored staff to support smooth adoption of new [Type] program.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Optimized supply chain efficiency through vendor negotiations, inventory control measures, and streamlined logistics processes.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Surf Taco Jackson
General Manager
03.2006 - 01.2013
Job overview
Timeline
General Manager of Operations
Surf Taco Corporate
01.2013 - 02.2023
General Manager
Surf Taco Jackson
03.2006 - 01.2013