Overview

Work History

Timeline

Hi, I’m

Robert Courtney

Toms River,NJ

Overview

17

years of professional experience

Work History

Surf Taco Corporate

General Manager of Operations

01.2013 - 02.2023

Job overview

Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
Established standard operating procedures that enhanced employee performance.
Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Implemented technology upgrades which resulted in increased workflow efficiency.
Trained, coached and mentored staff to support smooth adoption of new [Type] program.
Supervised creation of exciting merchandise displays to catch attention of store customers.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Optimized supply chain efficiency through vendor negotiations, inventory control measures, and streamlined logistics processes.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

Surf Taco Jackson

General Manager

03.2006 - 01.2013

Job overview

Timeline

General Manager of Operations

Surf Taco Corporate

01.2013 - 02.2023

General Manager

Surf Taco Jackson

03.2006 - 01.2013