Robert Couture
Summary
Well-qualified Batchman/dispatcher with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Truck Driver
H H&W Transport
San Antonio, TX
06.2024 - Current
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
Plant Manger/Dispatcher
Guadalupe Ready Mix
Comfort, TX
09.2023 - 05.2024
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 10-18 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Answered phone calls and responded to customer emails.
- Assisted in resolving customer complaints and grievances.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Provided customers with information on products and services.
- Utilized customer feedback to improve customer service.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Communicated with customers to provide delivery updates and resolution.
Dispatcher
Ingram Readymix
Kerrville, TX
05.2017 - 09.2023
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Maintained updated and detailed records of calls in physical and electronic database.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Scheduled and organized delivery routes.
- Answered phone calls and responded to customer emails.
Mixer Driver
Ingram Readymix
Boerne, TX
03.2015 - 05.2017
- Maximized payload capacity without compromising safety or legal weight limits through proper loading techniques.
- Minimized material waste by accurately calculating required amounts per job site specifications prior to mixing concrete batches.
- Continuously updated job-related knowledge through participation in training sessions, industry workshops, and networking events.
- Reduced fuel consumption by optimizing driving techniques and vehicle maintenance schedules.
- Achieved consistent product quality through thorough inspection of raw materials before use in concrete mixes.
- Contributed to a safe work environment by following company policies and procedures, as well as federal and state regulations.
- Mapped and followed routes with GPS in alignment with strict timeframes.
- Transported ready mixed concrete from plant to construction job sites in alignment with specifications.
- Ensured optimal performance of the mixer truck with regular inspections, preventative maintenance, and timely repairs.
- Inspected, serviced and cleaned mixer truck and equipment, focusing on safety.
Education
Bachelor of Science - Physical Education Teaching And Coaching
Tarleton State University
Stephenville, TX05.1988
Skills
- Strong Work Ethic
- Self-motivation and discipline
- Dependable and reliable
- GPS and route planning
- Customer-Oriented
- Flexible schedule availability
- Adaptability and Resilience
- Document Management
- Attention to Detail
- Customer Relations
- Decision-Making
- Adaptability and Flexibility
- Dependable and Cooperative
- Assisting customers
Timeline
Truck Driver
H H&W Transport
06.2024 - Current
Plant Manger/Dispatcher
Guadalupe Ready Mix
09.2023 - 05.2024
Dispatcher
Ingram Readymix
05.2017 - 09.2023
Mixer Driver
Ingram Readymix
03.2015 - 05.2017
Bachelor of Science - Physical Education Teaching And Coaching
Tarleton State University