Colby Cranford
Ellicott City,MD
Summary
Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Cashier/Cook
Bourbon Street Cajun Cafe
Columbia, MD
07.2012 - 09.2016
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Adhered to food safety standards when storing and preparing foods.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Ensured that all food was cooked at the correct temperature and stored correctly.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
Sauté Line Cook
Noodles & Company
Columbia, MD
04.2016 - 06.2024
- Prepared and cooked food according to recipes, using various kitchen utensils and equipment.
- Maintained a clean and sanitary work area while adhering to safety regulations.
- Adhered to health codes and sanitation regulations in accordance with local laws.
- Stocked ingredients from delivery areas to storage, walk-in refrigerators, freezers, and coolers.
- Consistently checked product freshness before use by tasting it or smelling it for flavor or aroma irregularities.
- Labeled containers correctly with name of item, date, weight. prior to storage in refrigerator or freezer units.
Cook/Server Assistant
Miller's Grant
Ellicott City, MD
04.2016 - 03.2018
- Adhered to food safety standards when storing and preparing foods.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Checked quality of ingredients before use in order to ensure freshness.
- Ensured that all food was cooked at the correct temperature and stored correctly.
- Tasted all prepared dishes in order to check flavorings, texture and presentation prior to serving them to customers.
- Followed health safety guidelines when preparing and serving food products.
Server/Dietary Aide
Lorien Assisted Living
Ellicott City, MD
03.2018 - 04.2020
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Assisted with preparation of snacks and other light meals.
- Delivered meals to residents and patients in their rooms when requested.
- Worked closely with dietitians to ensure proper nutrition for each resident and patient.
- Performed general cleaning duties such as sweeping floors, washing dishes, wiping countertops.
Waitstaff/Server
Five Star Senior Living
Ellicott City, MD
09.2021 - 05.2022
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Followed health safety guidelines when preparing and serving food products.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Team Member
Whole Food Market
Columbia, MD
07.2022 - 02.2024
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Maintained a clean and organized work area throughout shift.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Greeted customers upon entering the store with friendly demeanor.
- Resolved customer issues promptly in a professional manner.
- Answered phone calls regarding inquiries about products or services.
- Addressed customer needs, responding to specific requests.
- Worked hard to learn required tasks quickly to maximize performance.
Customer Service Cashier
The Home Depot Inc
Ellicott City, MD
03.2024 - Current
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
Education
High School Diploma -
Mount Hebron High School
Ellicott City, MD05-2010
Some College (No Degree) - Culinary Arts
Howard County Community College
ColumbiaSkills
- Cash Handling
- ID Verification
- Cash Register Operation
- Drawer balancing
- Customer Assistance
- Cleaning and sanitizing
- Customer Relations
- Time management skills
- Customer service excellence
Languages
English
Professional
Certification
- Food Handling
- Dementia training
- Alzheimer's training
- Cpr certification
Accomplishments
- Lorien Award: Employee of the Month
- Five Star: Shinning Star Award
- Whole Foods: Employee of The Month
Affiliations
- Cooking with a Passion
- Movie Nights w/ family and friends
- Karaoke Nights with friends
References
References available upon request.
Timeline
Customer Service Cashier
The Home Depot Inc
03.2024 - Current
Team Member
Whole Food Market
07.2022 - 02.2024
Waitstaff/Server
Five Star Senior Living
09.2021 - 05.2022
Server/Dietary Aide
Lorien Assisted Living
03.2018 - 04.2020
Sauté Line Cook
Noodles & Company
04.2016 - 06.2024
Cook/Server Assistant
Miller's Grant
04.2016 - 03.2018
Cashier/Cook
Bourbon Street Cajun Cafe
07.2012 - 09.2016
High School Diploma -
Mount Hebron High School
Some College (No Degree) - Culinary Arts
Howard County Community College
- Food Handling
- Dementia training
- Alzheimer's training
- Cpr certification
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