Robert Criscuolo
Staten Island,NY
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Would consider an entry-level position.
Overview
26
26
years of professional experience
Work History
Operations Manager
T.A.G. Contractors
Staten Island, NY
01.2019 - Current
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Oversaw financial management, budget management, accounting and payroll activities.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Enforced federal, state, local and company rules for safety and operations.
- Conducted employee observations and documented findings.
- Contributed to proposal and contract development, negotiations and meetings.
- Published customer satisfaction results from feedback forms and correspondence.
Owner/Operator
KO Staffing Services
Edison, NJ
01.2009 - 02.2019
- Interviewed, hired and placed workers on temporary assignments mostly in the warehouse, manufacturing and construction industries
- Marketed our company throughout the NJ/NY region
- Provided outstanding customer service to both our customers as well as our employees
- In charge of payroll, billing and collections
- Set pricing structures according to market analytics and emerging trends.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Led startup and creation of operational procedures and workflow planning.
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
Construction Helper, Laborer
12.2004 - 01.2009
- Home Builders
- Performed all the duties as a helper in all trades including electrical (limited however) as well as duties as a general laborer, construction clean up etc.
Owner/Operator
C&D Technical Services
Kenilworth, NJ
11.1997 - 12.2004
- Interviewed, hired and placed workers on various temporary assignments in the construction, warehouse, manufacturing and light industrial industries as well as office placements
- Marketed the company throughout NJ
- Provided outstanding customer service to both our customers as well as our employees
- Sold company in 2004
- Led startup and creation of operational procedures and workflow planning.
Education
Bachelor of Science - Business Management, Criminal Justice
Seton Hall University
05.1991
Timeline
Operations Manager
T.A.G. Contractors
01.2019 - Current
Owner/Operator
KO Staffing Services
01.2009 - 02.2019
Construction Helper, Laborer
12.2004 - 01.2009
Owner/Operator
C&D Technical Services
11.1997 - 12.2004
Bachelor of Science - Business Management, Criminal Justice
Seton Hall University
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