Robert Cronce
Rochester,MN
Summary
Versatile professional with extensive military and security experience, complemented by strong management and service skills. Proven ability to maintain attention to detail and manage time effectively, ensuring tasks are completed efficiently. Committed to achieving objectives and supporting team members in meeting project goals. Adaptable in both collaborative and independent work environments, fostering a productive atmosphere.
Overview
13
13
years of professional experience
Work History
Correctional Officer
Rochester Federal Medical Center
11.2025 - Current
- Supervised inmate activities to maintain order and security within facility.
- Conducted regular inspections to ensure compliance with safety and security protocols.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
Foward Observer (13F) Army National Guard
National Guard Army
09.2012 - Current
- Maintained a high level of accuracy in data collection by regularly reviewing and updating observation protocols, ensuring consistency across all team members.
- Enhanced team performance through effective training and mentoring on operations procedures.
- Evaluated personnel performance regularly, providing constructive feedback and recommending appropriate recognition or disciplinary actions as needed.
- Conducted thorough after-action reviews following exercises or missions, identifying areas for improvement and implementing necessary changes to enhance future performance.
- Assisted teams and units with proper operation and set-up of equipment to ensure proper communications and mission processing would be achieved.
Mayo Clinic Security Officer
Mayo Clinic
12.2022 - 11.2025
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises to ensure safety and policy enforcement.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Team Manager
Panera Bread
01.2019 - 08.2022
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
- Coached junior team members, improving their skills and confidence in their roles.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Ensured proper amounts of goods were ordered and properly stored upon arrivals for weekly deliveries.
- Mitigated loss by performing weekly inspections to ensure proper procedures and portions were being followed and used.
- Counted, handled, and was held responsible for stores cash registers and safe throughout the day.
Inpatient Certified Pharmacy Technician
Winona Health Hospital
03.2016 - 08.2018
- Safeguarded patient confidentiality by adhering to HIPAA guidelines when handling sensitive medical information.
- Managed the medication storage system, ensuring proper organization and maintenance of medications according to regulatory requirements and best practices.
- Assisted pharmacists in preparing intravenous solutions, ensuring accurate measurements and sterile techniques for optimal patient outcomes.
- Aided in training new pharmacy technicians, serving as a knowledgeable resource and mentor for their professional development.
- Mitigated potential drug shortages by monitoring usage trends, adjusting stock levels accordingly, and promptly notifying relevant parties of any supply issues that arose.
- Enhanced patient safety by carefully processing and verifying medication orders before dispensing.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Education
No Degree - Criminal Justice
Minnesota State Community And Technical College
Fergus Falls, MN01-2026
High School Diploma -
South Hunterdon Regional High School
Lambertville, NJ2011
Skills
- De-escalation techniques
- Conflict resolution skills
- Mental health awareness
- Policy enforcement
- Restraint techniques
- Staff management
- Attention to detail
- Computer skills
- Organizational skills
- Firearms training
- Written communication
- Multitasking
- Time management
- Task prioritization
Timeline
Correctional Officer
Rochester Federal Medical Center
11.2025 - Current
Mayo Clinic Security Officer
Mayo Clinic
12.2022 - 11.2025
Team Manager
Panera Bread
01.2019 - 08.2022
Inpatient Certified Pharmacy Technician
Winona Health Hospital
03.2016 - 08.2018
Foward Observer (13F) Army National Guard
National Guard Army
09.2012 - Current
No Degree - Criminal Justice
Minnesota State Community And Technical College
High School Diploma -
South Hunterdon Regional High School