Robert Cruz
Downey,CA
Summary
Dedicated person with excellent technical and problem solving skills. My positive and calm outlook allows me to tackle any task while maintaining top trier customer service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Commercial Service Technician II
Everon Solutions
Orange, CA
12.2024 - Current
- All same job tasks as previous mentioned with Bay Alarm Company.
- Diagnosed and repaired commercial HVAC systems components that relate to fire systems to ensure optimal performance and safety.
- Conducted routine maintenance checks, identifying potential issues before they escalated into major problems.
- Collaborated with clients to understand service needs, providing tailored solutions for system efficiency.
- Trained junior technicians on best practices for equipment handling and safety protocols.
- Expanded technical expertise by participating in ongoing training and staying current on industry advancements.
- coordinate with clients that have premium contracts to schedule onsite service, manage on going projects, and conduct maintenance and provide guidance with contractors in relation to work associated with onsite alarm systems, access control and cameras.
Senior Service Technician
Bay Alarm Company
Anaheim, California
10.2020 - 12.2024
- Provide repair, replacement, installation, inspection, and maintenance service for all alarm systems
- Establish positive contact with customers.
- Investigate cause of alarm malfunction.
- Explain service to customers.
- Service systems in a timely manner and to company standards.
- Process necessary documentation.
- Provide field direction and training to Level I-II Service Technicians.
- All other miscellaneous responsibilities and other duties as assigned.
- Provide on-call service as needed.
- Trained junior technicians on best practices for equipment handling and troubleshooting techniques.
Installation Technician
Bay Alarm Company
Anaheim, California
10.2015 - 10.2020
- Installation of burg, access and CCTV systems.
- Install all Burglar Alarm System currently offered by Bay Alarm Company
- Installs CCTV systems up to but not limited to 16 cameras (PC and non-PC based).
- Installs DMP fire systems.
- Maintains excellent efficiency and productivity exceeding bay alarm standards.
- Installs amp access control.
- Able to perform major modifications to older systems (i.e. discontinued Bay product lines)
- Ability to service larger systems while serving as On-Call Tech.
- Establish positive contact with customers.
- Explain installation to customers.
- Prepare installation equipment.
- Run necessary system tests.
- Process necessary documentation.
- Provide formal training and assistance to new hires.
Apprentice
AMTEC Security
09.2014 - 10.2015
- Helping lead technician install burg systems
- Run wiring in residential and commercial settings
- Terminate and install sensors needed per scope of work.
- Educate customer on alarm use and maintenance.
- Go through contract with customer and collect payment.
- Learned proper and safe use and maintenance of power tools, hand tools and safety equipment.
- Learned wide range of simple and complex techniques from on-the-job training.
Education
High School Diploma -
Clark County High School
Las Vegas, NV01-2015
Skills
- Composed under pressure
- Resilience under pressure
- Strategic team guidance
- Quick learner
- Excellent communication skills
- Prioritization and scheduling
Certification
DMP
Honeywell
Bosch
Genetec
Velocity
OSHA 10 certified
OSHA scissor certified
OSHA Boomlift certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Commercial Service Technician II
Everon Solutions
12.2024 - Current
Senior Service Technician
Bay Alarm Company
10.2020 - 12.2024
Installation Technician
Bay Alarm Company
10.2015 - 10.2020
Apprentice
AMTEC Security
09.2014 - 10.2015
High School Diploma -
Clark County High School