Robert Davison
Field Service Rep/Technician
Modesto,California
Summary
Adept Field Service Technician with a proven track record at Northrop Grumman, excelling in troubleshooting, repair, and customer service. Demonstrated ability to enhance customer satisfaction through quick, efficient solutions and preventive maintenance. Skilled in technical troubleshooting and fostering positive client relationships, significantly improving service delivery.
Overview
10
10
years of professional experience
Work History
Field Service Technician
Northrop Grumman
09.2013 - 11.2023
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Education
Associate of Science - Computer Electronics And Engineering
ITT Technical Institute
Lathrop, CA06.2012
Skills
Problem-Solving
Positive Attitude
Troubleshooting and repair
Field Repairs
Customer Service
Preventive Maintenance
Technical Troubleshooting
Teamwork and Coordination
Mechanical Aptitude
Training and mentoring
Customer training
Inventory Management
Timeline
Field Service Technician
Northrop Grumman
09.2013 - 11.2023
Associate of Science - Computer Electronics And Engineering
ITT Technical Institute
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