Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Robert Dawson

Alpharetta,GA

Summary

Professionally trained warehouse specialist with over 20 years of experience with certifications in heavy equipment such as forklift operation, cherry picker, and cardiopulmonary resuscitation (CPR), following leadership directives and committed to 12 dynamics possessing strong communication and organizational skills while being focused on task completion

Overview

10
10
years of professional experience
1
1
Certification

Work History

Shipping/Receiving Supervisor

Ingenico Group
07.2020 - 06.2024
  • Improved warehouse efficiency by streamlining receiving/shipping processes and implementing best practices.
  • Reduced inventory discrepancies by conducting regular cycle counts and addressing root causes of variances.
  • Scheduled International freight shipments utilizing UPS Worldship, FedEx, and Stamps systems.
  • Collaborated with procurement department to resolve invoice discrepancies and expedite inbound deliveries.
  • Interfaced with staffing agencies to select qualified candidates for employment opportunities including submitting time cards weekly for contract employees.
  • Oversaw returns processing, ensuring accurate documentation and timely return of damaged or incorrect items to suppliers.
  • Conducted periodic performance reviews for team members, offering constructive feedback and identifying opportunities for professional development.
  • Increased accuracy in shipments received, verifying quantities against purchase orders and invoices.

Receiving Team Lead

Ingenico Group
10.2019 - 06.2020
  • Improved warehouse efficiency by streamlining receiving processes and implementing organizational systems managing KPI reports daily.
  • Processed credit card terminals on system portals IRP, METRIX, and SmartClient according to RMA's provided in order to meet SLA requirements
  • Provided backup support for other warehouse functions, such as shipping and inventory control, to maintain overall efficiency and productivity.
  • Reduced errors in inventory management through diligent oversight and accurate data entry.
  • Optimized workflow by establishing clear work schedules and delegating tasks according to individual strengths.
  • Supervised the proper disposal of damaged or expired products, maintaining compliance with regulatory requirements.
  • Fostered strong relationships with Customer Service Account Managers through open communication channels, leading to better terms and improved service quality.
  • Used pallet jacks and forklift to load and unload goods from trucks and containers.

Warehouse Lead

Specialty Appliances
11.2016 - 07.2019
  • Coordinated daily work strategies, following oral and written instructions to properly move and ship products
  • Loaded, unloaded and sorted cargo as part of accurate and efficient shipments
  • Moved and lifted heavy loads of merchandise using a clamp, forklift, and cherry picker equipment
  • Verified quantity and description of materials received by checking merchandise against packing list
  • Used hand-held scanners and physical logs to accurately track product and perform cycle counts

Forklift Operator

Deep Rock Water
09.2016 - 09.2016
  • Loaded/unloaded and transported stacked materials onto route delivery trucks with forklift
  • Prevented waste when transferring materials between transport containers and processing equipment
  • Handled multiple tasks simultaneously to maximize work efficiency
  • Cleaned warehouse areas to maintain safety and efficiency

Equipment Operator

Elwood Staffing
07.2015 - 08.2016
  • Unloaded deliveries from trucks in prompt fashion
  • Promoted reduction in fulfillment errors by using RF scanners to quickly pick items to proper bins
  • Responsible for operating a sit down/stand up forklift, cherry picker, and clamp lift to move, locate, relocate, stack, and count merchandise while being accountable for the safe and efficient operation of the equipment required to perform order filler and checker duties
  • Joined company's Safety Committee to share ideas on ways to bolster OSHA compliance and prevent accidents and mishaps

Delivery Driver

Chem Station Of The Rockies
05.2014 - 06.2015
  • Safely loaded and unloaded 12,000 pounds of acdis and caustic hazardous material without incident
  • Created Bill of Lading paperwork and performed pre-trip inspections on delivery truck including placing the correct placards on outside of truck prior to making deliveries
  • Communicated customer complaints, requests and feedback to company management for swift resolution
  • Completed on-time deliveries by choosing best and most efficient routes
  • Completed and submitted logs and paperwork every day to maintain records

Education

High School Diploma -

Marietta High School
Marietta, GA
06.1992

Skills

  • Warehouse environment safety
  • Warehouse management systems
  • Forklift operations
  • Shipping and receiving
  • Packing and scanning

Certification

CDL Class A certification

Certified Heavy Equipment Operator

Osha 30 hour certification

Timeline

Shipping/Receiving Supervisor

Ingenico Group
07.2020 - 06.2024

Receiving Team Lead

Ingenico Group
10.2019 - 06.2020

Warehouse Lead

Specialty Appliances
11.2016 - 07.2019

Forklift Operator

Deep Rock Water
09.2016 - 09.2016

Equipment Operator

Elwood Staffing
07.2015 - 08.2016

Delivery Driver

Chem Station Of The Rockies
05.2014 - 06.2015

High School Diploma -

Marietta High School

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Robert Dawson