Robert Day
Lexington,KY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure a challenging position that caters to my strengths. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
23
23
years of professional experience
Work History
Mortgage Loan Officer
Stockyards Bank And Trust
10.2022 - Current
- Worked with underwriters to fix application problems and resolve issues.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
Mortgage Loan Officer
Fifth Third Bank
06.2021 - 10.2022
- Negotiated loan terms and conditions with clients to maximize profitability.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
Mortgage Loan Officer
PNC Bank
01.2019 - 06.2021
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Checked loan documents for accuracy prior to closing.
- Developed and implemented marketing campaigns to generate new business opportunities.
Mortgage Loan Officer
JP Morgan Chase Bank
02.2017 - 12.2018
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Explained different types of loans pertaining to client situations.
- Negotiated loan terms and conditions with clients to maximize profitability.
- Developed and implemented marketing campaigns to generate new business opportunities.
Mortgage Loan Officer
Fifth Third Bank
03.2014 - 02.2017
- Monitored pipelines to track and log status of loans.
- Developed and maintained relationships with customers, lenders and other third parties.
- Processed loan applications and monitored progress from start to finish.
- Evaluated loan requests and documents to verify accuracy and completeness.
Mortgage Loan Officer
JP Morgan Chase Bank
03.2010 - 03.2014
- Worked with underwriters to fix application problems and resolve issues.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
Mortgage Loan Consultant
Wells Fargo
02.2009 - 11.2009
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
Sales Manager
Beauty Lawn Spray
11.2007 - 11.2008
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
Branch Manager
Countrywide Home Loans
06.2003 - 11.2007
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Complied with regulatory guidelines and requirements.
- Resolved various issues impacting sales management and business operations.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Mortgage Loan Officer
Mortgage Max
10.2000 - 02.2003
- Developed strong relationships with customers through high levels of customer service.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Submitted loan applications to underwriter for verification and recommendations.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
Education
High School Diploma -
Woodford County High School
Versailles, KY05.1990
Skills
- Fraud Prevention and Detection
- Networking and Partnership Development
- Pre-Approval Process
- Regulatory Disclosure Preparation
- Oral and Written Comprehension
- Negotiation Tactics
- Client Account Management
- Active Listening and Learning
- Manage Complaints
Timeline
Mortgage Loan Officer
Stockyards Bank And Trust
10.2022 - Current
Mortgage Loan Officer
Fifth Third Bank
06.2021 - 10.2022
Mortgage Loan Officer
PNC Bank
01.2019 - 06.2021
Mortgage Loan Officer
JP Morgan Chase Bank
02.2017 - 12.2018
Mortgage Loan Officer
Fifth Third Bank
03.2014 - 02.2017
Mortgage Loan Officer
JP Morgan Chase Bank
03.2010 - 03.2014
Mortgage Loan Consultant
Wells Fargo
02.2009 - 11.2009
Sales Manager
Beauty Lawn Spray
11.2007 - 11.2008
Branch Manager
Countrywide Home Loans
06.2003 - 11.2007
Mortgage Loan Officer
Mortgage Max
10.2000 - 02.2003
High School Diploma -
Woodford County High School
Similar Profiles
Laura BerryLaura Berry
Overdraft Specialist at Stockyards Bank and TrustOverdraft Specialist at Stockyards Bank and Trust
Laura BerryLaura Berry
Overdraft Specialist at Stockyards Bank and TrustOverdraft Specialist at Stockyards Bank and Trust
Charlie WhelanCharlie Whelan
Service Associate II at Stockyards Bank & TrustService Associate II at Stockyards Bank & Trust
Joseline Jimenez MartinezJoseline Jimenez Martinez
Stylist Sales Associate at Davids BridalStylist Sales Associate at Davids Bridal
Kendall WillinghamKendall Willingham
Pro Shop Attendant at Kenny Perry Country CreekPro Shop Attendant at Kenny Perry Country Creek