ROBERT D. BERGSTROM
Locust Grove,GA
Summary
Nine years of experience in operational excellence, customer experience enhancement, and profitability maximization through strategic planning and policy development. Proven leadership in customer service, quality assurance, facility management, and workforce development. Recognized for driving continuous improvement and successfully turning around underperforming operations by implementing SOPs and fostering workforce morale. Expertise in project planning, recruitment optimization, training execution, and compliance with safety regulations, with a strong focus on achieving business targets and enhancing performance metrics.
Overview
10
10
years of professional experience
Work History
Operations Manager
Arrow Waste
Hampton, Ga
04.2025 - Current
- Set long-term goals and establish strategic plans while steering warehouse activities and managing multiple facilities.
- Delivered leadership to manage terminal operations, including staff scheduling and inventory management.
- Played a key role in preparing budgets to steer operational aspects across each department of the terminal facility.
- Manage and maintain a fleet of equipment, multiple buildings, and new construction projects for various expansions.
- Created and implemented structured processes, metrics, and general guidelines for employees.
- Rebuilt the team for our location as the team was not successful and needed completely rebuilt from the ground up.
- Oversaw the acquisition of another company doubling our customer base, moving the location, adding staff, all within a 45 day period.
- Closed Oct. 1st 2025, fully integrated on Nov. 10th 2025.
- Developed a new marketing strategy and oversaw/created an event sales team to increase door to door sales.
- Directly impacted bottom line by reducing accidents/incidents from over 50 to less than 5 year over year (approximate savings 7.6 million in insurance claims)
Zone Terminal Manager
SAIA LTL FREIGHT
, SD
01.2024 - 03.2025
- Set long-term goals and establish strategic plans while steering warehouse activities and managing multiple facilities.
- Delivered leadership to manage terminal operations, including staff scheduling and inventory management.
- Played a key role in preparing budgets to steer operational aspects across each department of the terminal facility.
- Manage and maintain a fleet of equipment, multiple buildings, and new construction projects for various expansions.
- Improved facility organization, staffing needs, operational KPIs/processes, and morale.
- Approximately increased staff by approximately 45% in Sioux Falls based on business needs.
- Oversaw the opening/construction of a new terminal in Watertown, Sd costing around 7.7million for the total remodel of the facility.
- Increased revenue by $1.2m year over year and reduced spending by nearly 100k while increasing the number of drivers, office staff, and equipment in the Sioux Falls terminal.
- Based out of Sioux Falls, SD
Zone Terminal Manager
Yellow Freight
, WI
03.2023 - 10.2023
- Set long-term goals and establish strategic plans while steering warehouse activities and managing multiple facilities.
- Delivered leadership to manage terminal operations, including staff scheduling and inventory management.
- Played a key role in preparing budgets to steer operational aspects across each department of the terminal facility.
- Discussed upcoming projects/initiatives (impacting terminal operations) by actively participating in meetings with port authorities.
- Strengthened compliance by aligning operational aspects with local, federal, and internal laws governing transportation.
- Set new training standards by creating a check sheet for all new employees to verify the proper training was received and maintained by employees based on OSHA and DOT guidelines.
- Improved productivity across the region by 26% in 6 weeks by directing my staff to maximize driver routes and ensuring proper dispatch time.
- Maintained a safe operating environment by setting and verifying daily, weekly, monthly, and quarterly PMs on all equipment, facilities, and holding daily safety meetings with all staff.
- YELLOW filed for bankruptcy shortly into my tenure with the company.
Senior Manager
FedEx Ground
12.2016 - 03.2023
- Streamlined quality assurance, customer service, and logistics operations by implementing policies and SOPs.
- Achieved customer satisfaction by resolving service issues and concerns in an efficient manner.
- Determined the effectiveness of operating processes/procedures by defining/tracking KPIs and metrics.
- Executed quality assurance practices to deliver a positive customer experience.
- Spearheaded precision delivery routing, optimized team workflows, and drove impactful promotional campaigns.
- Drove operational excellence by reducing staff hours by 12% and increasing the volume by almost 50k packages processed per day.
- Ensured smooth operating procedures by managing the maintenance team and ensuring all equipment had routine PMs and reducing down time by almost 22% year over year.
- Met workforce needs of the organization by spearheading employee selection, recruitment, and onboarding processes.
- Reduced turnover in our college student population by 80% by creating a system for transfer/LOA during breaks in the semesters.
- Established a fully compliant and safe operational environment by enforcing federal, state, local, and company rules for safety and operations.
- I had multiple teams go injury free for over a year, reduced workers comp claims by 72%, and introduced a training/engagement program increasing our 90 day retention to approximately 80% compared to the prior 36%.
- Fostered accident inquiries, meticulously managed paperwork, and provided crucial support for investigations, ensuring adherence to protocols and enhancing safety measures.
- By working with safety and security we maintained a secure building with daily door checks and gate checks this helped reduce theft by approximately 75% in under 6 months.
- I held multiple positions over multiple buildings: Started as a package handler, PT Manager, FT manager, Operations Recruiter, and Sort Manager.
- Worked in over 7 buildings and opened a brand new 500,000 sqft facility.
- Multiple Locations
Facility and Maintenance Manager
River Hollow Horse Farm
Perrysburg, OH
04.2016 - 08.2021
- Managed a team to maintain grounds, barns, buildings, and water resources.
- Ensured seamless flow of farm operations by ensuring maintenance of equipment, such as tractors, harvesters, and balers.
- Delivered training to enhance the knowledge of staff members on farming techniques.
- Improved proper protection and safety of animals by repairing buildings, fences, and structures.
Assistant Training Manager
Northwest Sport and Health
Washington, DC
11.2015 - 11.2016
- Designed job-specific courses that met departments' needs while collaborating with the management team.
- Evaluated the performance of training programs by monitoring participants' satisfaction surveys.
- Maintained a record of training material by creating a database.
- Improved training program effectiveness by educating the training staff, membership staff, and front desk staff.
- This allowed sales to increase almost 30% in both membership and training sales.
- Enhanced professional skillset and knowledge of employees by organizing workshops, seminars, and learning initiatives.
- Raised new hires' awareness of policies and procedures by providing coaching throughout the onboarding process.
- Drove career development of employees by researching and adapting new instructional methods.
Education
Master of Organizational Development - Graduate
Bowling Green State University
Bowling Green, OH04.2023
Bachelor's Degree - Education and Human Development
Bowling Green State University
Bowling Green, OH12.2020
Associate of Applied Science - Graduate
National Personal Training Institute of Colorado
Colorado Springs, CO08.2014
Skills
- Business operations leadership
- Full lifecycle project management
- Customer service oversight
- Quality assurance
- Process implementation
- Data analysis and reporting
- Strategic planning
- Policy creation and procedures
- KPI and metrics development
- Regulatory compliance
- Safety standards
- Team leadership and building
- Staff recruitment and onboarding
- Training management
- Stakeholder engagement
- Cross-functional collaboration
- Mechanical understanding
- Budget management
- Operational excellence
- Change management
- Employee relations and conflict resolution
Awards
- Rookie of The Year (FEDEX Ground Toledo Hub), FY18
- Absolute Safety Culture Award (FEDEX Ground Toledo Hub), FY18
- Peak Season Game Changer (FEDEX Ground Toledo Hub), FY18
- Bravo Zulu - Supporting North Milwaukee Station, 2021
- Bravo Zulu - Supporting Toledo Hub Through the Loss of an Employee, 2022
Leadership Experience
- Capstone Consulting Project, Spring 2023, Championed a capstone project during my master's program, collaborating with a non-profit client to facilitate goal attainment through adept data analysis, conducting in-depth interviews, formulating comprehensive surveys, diagnosing logistical hurdles, presenting impactful findings and solutions to stakeholders, and advocating for transformative change.
- Service District Quality Committee, 01/01/22 - Present, Enhanced district's overnight service by educating and empowering Midline managers to interpret service reports, effectively resolving widespread failures.
- Project Management Team, Fall 2021, Fall 2022, Contributed to successfully opening a new building by streamlining across-the-board communication, executing operational processes, and training new external hires and current staff.
- SWAK/RELABLE Team, Summer/Fall 2019, Streamlined quality process and met staffing needs by onboarding/training seven package handlers in the facility to manage packaging and labeling tasks.
- QAT Oak Park Michigan, 03/01/20 - 07/01/20, Turned around a COVID-hit, underperforming Oak Park facility in collaboration with cross-functional teams and senior leadership.
- Recruiting team in Denver, 2021, Transformed recruitment outcomes in collaboration with Managing Director.
Timeline
Operations Manager
Arrow Waste
04.2025 - Current
Zone Terminal Manager
SAIA LTL FREIGHT
01.2024 - 03.2025
Zone Terminal Manager
Yellow Freight
03.2023 - 10.2023
Senior Manager
FedEx Ground
12.2016 - 03.2023
Facility and Maintenance Manager
River Hollow Horse Farm
04.2016 - 08.2021
Assistant Training Manager
Northwest Sport and Health
11.2015 - 11.2016
Master of Organizational Development - Graduate
Bowling Green State University
Bachelor's Degree - Education and Human Development
Bowling Green State University
Associate of Applied Science - Graduate
National Personal Training Institute of Colorado