Robert D. Burford

• Greeted patients and visitors, delivering courteous service and resolving questions with professionalism.
• Directed wayfinding throughout facilities, ensuring timely access to clinics, departments, and services.
• Communicated effectively with clinical staff to support smooth patient flow and visitor needs.
• Assisted with check-in guidance, registration support, and appointment location instructions.
• Monitored lobby activity, maintained orderly environments, and responded promptly to service concerns.
• Coordinated patient transport requests and connected individuals with appropriate hospital resources.
• Reinforced patient confidentiality standards while handling sensitive information with discretion.
• Mentored new ambassadors on service expectations, communication standards, and hospital procedures.
• Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
• Greeted customers and clients to create welcoming atmosphere.
• Assisted team with operational policies and procedures to drive services.
• Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.

• Customer service position that included preparing the mail for each day’s delivery, loading of the truck, maintaining the gas in your vehicle each day, delivery of your route, returning your truck safely, and separating any collected mail for sorting at the main warehouse.

• Due to health issue

• Customer service position that involved helping customers with locating vehicles, loading of property into rented vehicles, and occasionally helping book rentals.

• Due to pandemic

Resolved customer service conflicts through fair, honest judgment while maintaining compliance with company policies and procedures.

• Customer service, professional manner with clients and staff, my paperwork was always completed on time. Trained new drivers as needed.

• Telephone customer service agent for trucks coming in. I would help them check in and find the area to park, then help them find where to check in their paperwork. Computer skills were used nightly.

• This was an at home customer service job where their drivers would call me with help locating a delivery sight or with help when they would break down. On rare occasion, I would be asked to help with actual customer service. Good computer skills and phone skills where needed.

• Office skills including computer skills and phone skills.

• Customer service, multi-tasking, clerical

• Customer service, gaming knowledge, gaming security

• Customer service, typing, answering phone lines, billing, shipping, copying files, e-mailing customers and staff

• Customer service, gaming security, gaming knowledge

Resolved customer service conflicts using fair, impartial judgment while maintaining compliance with company policies and procedures.