ROBERT D. COUMING
Franklin,NH
Summary
Telecom professional prepared to contribute to seamless project execution and equipment maintenance. Known for reliability and adaptability in dynamic environments, fostering team collaboration and consistent results. Brings valuable skills in problem-solving and operational efficiency.
Overview
29
29
years of professional experience
Work History
Senior Field Operations Technician
CROWN CASTLE
Austin, Texas
03.2017 - Current
- Responsible for the installation, provisioning, and testing of Crown Castle high-speed fiber optic transmission equipment.
- Install and test all enterprise circuits from POP to CPE.
- Maintain and configure all core technologies deployed.
- Dispatch on all fiber cuts and perform OTDR traces to assist splicers with repair.
- On-call 24/7 on a rotation basis.
- Responsible for installation, labeling, cleaning, and testing of fiber optic patch cords.
- Troubleshoot both inside fiber and OSP fibers including OTDR and RFC testing.
- Installed and maintained telecommunications equipment in various field environments.
- Conducted routine inspections to ensure compliance with safety regulations and operational standards.
NOC Technician
CROWN CASTLE/LIGHTOWER
Boston, MA
01.2015 - 01.2017
- Responsible for triage troubleshooting and circuit isolation with reported service affected issues.
- Provide technical support to Enterprise, Carrier, Carrier-Mobility, Wholesale customers.
- Support customers and field technicians in a 24x7 Network Operations Center.
Field Operations Technician
TIME WARNER BUSINESS CLASS/SPECTRUM
Austin, TX
01.2010 - 01.2015
- Install, test and turn-up and provision Ethernet, IP, SONET, DWDM, and VOIP circuits and equipment.
- Perform advanced analysis and troubleshooting.
- Work directly with customer as well as NOC for best customer experience.
- On-call 24/7 on a rotation basis.
- Troubleshoot both inside fiber and OSP fibers including OTDR and RFC testing.
Direct Sales Representative
AT&T
Austin, TX
01.2009 - 01.2010
- Contact new and existing customers to discuss their communication needs.
- Emphasize the features of products to highlight how they solve customer needs.
- Developed and maintained strong customer relationships to drive sales growth.
Central Office Technician
Verizon
Boston, MA
01.2000 - 01.2008
- Responsible for testing and provisioning of DS1, DS3 and Sonet circuits.
- DSL testing and troubleshooting with technicians in the field
- Mentored junior technicians on troubleshooting procedures and best practices.
Splice Service Technician
Verizon
Bourne, MA
01.1997 - 01.2000
- Install (POTS) telephone service to residential and small business customers.
- Conducted troubleshooting for service interruptions, ensuring timely resolution of connectivity issues.
Education
Associate degree - General studies
SNHU
Associate of Science - Electronics
Sylvania Technical School
Waltham, MADiploma -
Sharon High School
Sharon, MA05.1981
Skills
- Fluent with fiber optic test equipment (OTDR, light meter)
- Outstanding customer communication skills
- Able to complete work in a timely manner under adverse conditions
Timeline
Senior Field Operations Technician
CROWN CASTLE
03.2017 - Current
NOC Technician
CROWN CASTLE/LIGHTOWER
01.2015 - 01.2017
Field Operations Technician
TIME WARNER BUSINESS CLASS/SPECTRUM
01.2010 - 01.2015
Direct Sales Representative
AT&T
01.2009 - 01.2010
Central Office Technician
Verizon
01.2000 - 01.2008
Splice Service Technician
Verizon
01.1997 - 01.2000
Associate degree - General studies
SNHU
Associate of Science - Electronics
Sylvania Technical School
Diploma -
Sharon High School