Robert DeVito
Garner,NC
Summary
A seasoned remote worker with diverse experience in office management, project coordination, and team leadership. Skilled at streamlining operations to improve efficiency and productivity. Creative writing. Demonstrated ability to successfully manage multiple tasks simultaneously while maintaining high standards of quality. Prior roles include significant contributions towards improving organizational processes, enhancing operations, and driving overall operational success.
Overview
2009
2009
years of professional experience
Work History
Access Administration Specialist / Help Desk Specialist
HealthNet
Stratford , CT
05.2002 - 01.2009
- Answered phone calls and emails from customers, vendors, and other departments.
- Garnered frequent client recognition in emails for outstanding service excellence.
- Maintained customer databases by entering new customer information into the system.
Order Expediter/Logistics, Consultant
The Monroe Group at Pitney Bowes Direct Mail Tech.
Monroe , CT
08.2001 - 05.2002
- Achieved Over-The-Counter parts sales totaling over $75,000 in retail value for the month of April 2002
- Developed relationships with vendors to ensure prompt delivery of materials at competitive pricing.
- Managed stock transfers in SAP; from one location to another as needed for production purposes.
Help Desk Specialist
Philips Medical Systems, NA
Shelton , CT
01.1998 - 06.2001
- Help Desk 2000 - Certified Help Desk Professional
- Earned five Quality achievement awards and received many Customer commendations
- Resolved user issues in a timely manner via remote access or onsite visits.
- Configured, maintained and troubleshot printers, laptops, desktops and other peripherals.
- Provided training sessions to users on software applications and usage guidelines.
- Updated knowledge base articles with relevant information regarding common problems.
- Fielded help desk customer questions and fulfilled requests.
- Opened service tickets for clients, documenting user information and description of problem.
Technical Services Specialist II
MCI Communications Corp.
Trumbull , CT
01.1996 - 01.1998
- Addressed customer service issues promptly.
- Identified and addressed technical problems from clients.
- Provided technical support and maintenance services to customers on all products.
Central Office Frame Attendant
Southern New England Telecommunications
Bridgeport , Connecticut
06.1989 - 09.1995
- Installed numerous subscriber phone lines daily.
- Executed successful transfer of service lines.
- Disconnected customer lines for non-payment or for those no longer needing telephone service.
- Led strategic project to reconcile subscriber data.
- Utilized a wide range of tools for executing daily tasks.
- Assisted field telephone technicians with cable transfer work orders.
Customer Clerk, Service Representative
Southern New England Telecommunications Corp.
Bridgeport , CT
06.1980 - 09.1995
- Reached and exceeded established sales goals of premium telephone services
- Authorized to sign checks on managers’ fund.
- Developed a thorough understanding of product features and benefits to accurately answer questions from customers.
- Greeted customers entering the store, ascertained their needs and directed them to appropriate merchandise.
- Assisted in stocking shelves with incoming inventory items and monitored shelf stock levels.
- Processed payments for goods or services purchased including cash, check, credit cards, gift cards, returns and exchanges.
Technical Support Specialist
Cablevision of Connecticut
Stratford , Connecticut
- Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.
- Delivered thorough technical assistance for cable TV, internet, and VoIP phone services to customers.
- Handled troubleshooting for cable router and modem usage.
- Implemented remote diagnostics to identify system problems for customers.
Education
Associate of Science - Business Administration, Marketing Minor
06-1983
Course Work in Public Administration
Started Pursuing a BA Degree in Public Admin. On hold at the moment.
Course Work in B.S. in Business Management
Skills
- Zoom Remote Meetings: Host/Participant
- Customer Service
- Windows 11
- MS Office 360
- Website development and maintenance
- Volunteer Management and Development
- Scheduling
- Mail, email and phone call handling
- Meeting planning and facilitation
- Budget Monitoring
Timeline
Access Administration Specialist / Help Desk Specialist - HealthNet
05.2002 - 01.2009
Order Expediter/Logistics, Consultant - The Monroe Group at Pitney Bowes Direct Mail Tech.
08.2001 - 05.2002
Help Desk Specialist - Philips Medical Systems, NA
01.1998 - 06.2001
Technical Services Specialist II - MCI Communications Corp.
01.1996 - 01.1998
Central Office Frame Attendant - Southern New England Telecommunications
06.1989 - 09.1995
Customer Clerk, Service Representative - Southern New England Telecommunications Corp.
06.1980 - 09.1995
Technical Support Specialist - Cablevision of Connecticut
Norwalk Community-Technical College - Associate of Science, Business Administration, Marketing Minor
Regis University Distance Learning - , Course Work in Public Administration
Sacred Heart University - , Course Work in B.S. in Business Management
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