Robert Dicristi
HOWARD BEACH,NY
Summary
I am very fortunate to now consider myself a guide with the knowledge as tools, mechanics and ways to maintain a life of sobriety and happiness. During my many years of employment I have learned the skills to communicate with people from all walks of life. After completing the ASAPNYS approved CRPA course I have a new passion to help others in their recovery.
Overview
22
22
years of professional experience
1
1
year of post-secondary education
Work History
Assistant Manager
SOBOL Long Beach
Oceanside, NY
03.2018 - 08.2021
- Evaluated employee performance and mentored underperforming staff with service-focused initiatives
- Monitored staff resources and projected future needs
- Answered questions and recommended solutions to address customer complaints
- Engaged with team members, management and customers to boost company productivity and morale.
Store Manager
Toys-R-Us
Oceanside, NY
01.2013 - 05.2018
- Delegated assignments to meet coverage needs and maintain store standards
- Set performance expectations for employees and implemented improvement plans to reach targets
- Revamped systems, processes and training programs to reverse underperforming store metrics
- Worked on sales floor and interacted with customers and employees to maximize and expand potential
- Established customer relationships to generate more business, maintain store profitability and expand brand loyalty and recognition
- Increased employee job satisfaction with hands-on, motivational approaches
- Recommended and implemented procedural changes to enhance services rendered to customers.
EMT
NYC FDNY
New York, NY
02.1995 - 07.2008
- Provided pre-hospital level care to assess conditions, deliver preliminary treatments and ultimately save lives
- Took vital signs and interpreted EKGs to determine immediate condition of patient
- Participated in professional development training to improve patient care proficiency
- Utilized ALS and BLS training to meet needs of ill and injured patients
- Provided cardiopulmonary resuscitation with manual defibrillators and AEDs
- Kept patients and family members calm to obtain information critical to providing emergency care
- Documented transports to maintain accurate records of emergency and non-emergency requests
- Communicated with medical personnel and treatment facilities to obtain instructions for treatment and arrange reception of patients
- Protected privacy of patient information as required by federal law and in accordance with general health care principles.
Education
Certificate 46 Hour Class of Education, To Be A Certified Recovery Peer Advocate. -
Friends of Recovery
Queens 04.2022 - 04.2022
Associate of Applied Science - Paramedics
LaGuardia Community College of The City University of New York
Long Island City, NY 08.1993 - 06.1994
Skills
- Crisis response
- Support family members
- Public speaking
- Coordination
- Problem-solving
- Motivation
- Assess patient needs
- Verbal communication
- Teamwork
Timeline
Certificate 46 Hour Class of Education, To Be A Certified Recovery Peer Advocate. -
Friends of Recovery
04.2022 - 04.2022
Assistant Manager
SOBOL Long Beach
03.2018 - 08.2021
Store Manager
Toys-R-Us
01.2013 - 05.2018
EMT
NYC FDNY
02.1995 - 07.2008
Associate of Applied Science - Paramedics
LaGuardia Community College of The City University of New York
08.1993 - 06.1994
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