Robert Dollins
Norman
Summary
Dynamic individual with hands-on experience in fast-paced environments and talent for navigating challenges with passion and efficiency. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Trainer
Whataburger
03.2026 - Current
- Develop and deliver training sessions on operational procedures and customer service standards.
- Assist in onboarding new employees, ensuring familiarity with company policies and culture.
- Collaborat with management to identify training needs and implement targeted programs.
- Enhance team performance through coaching and feedback on service delivery techniques.
- Foster a positive learning environment, encouraging open communication among trainees.
Team Leader
Whataburger
08.2024 - 03.2026
- Trained and mentored new team members on operational protocols and best practices.
- Supervised daily operations to ensure exceptional customer service standards.
- Developed strategies to optimize workflow efficiency and improve team performance.
- Implemented inventory management processes to enhance stock accuracy and availability.
- Resolved customer complaints swiftly, maintaining positive dining experiences.
- Collaborated with management on promotional initiatives to drive sales and customer engagement.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Team Member
Whataburger
01.2023 - 08.2024
- Provided exceptional customer service by accurately processing orders and addressing customer inquiries.
- Maintained cleanliness and organization of workstations to ensure compliance with health standards.
- Operated kitchen equipment efficiently, contributing to timely meal preparation during peak hours.
- Collaborated with team members to streamline operations and improve overall workflow efficiency.
- Trained new employees on company policies, procedures, and best practices for customer engagement.
- Handled cash register transactions accurately, ensuring accountability in financial reporting.
Sandwich Artist
Subway
09.2022 - 12.2022
- Crafted sandwiches according to customer specifications, ensuring quality and presentation standards.
- Maintained cleanliness and organization of workstations, adhering to health and safety regulations.
- Assisted in training new team members on sandwich preparation techniques and equipment use.
- Implemented efficient food storage practices, reducing waste and improving inventory management.
- Provided exceptional customer service, resolving inquiries and enhancing overall dining experience.
- Collaborated with team members to optimize workflow during peak hours, improving service speed.
Education
Biology -
University of Oklahoma
12-2026
Skills
- Team Leadership
- Operational Efficiency
- Customer Service
- Time Management
- Problem Solving
- Creative problem solving
- Planning and coordination
- New hire training
Certification
- BLS Certified
- Certified Whataburger Trainer
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Trainer
Whataburger
03.2026 - Current
Team Leader
Whataburger
08.2024 - 03.2026
Team Member
Whataburger
01.2023 - 08.2024
Sandwich Artist
Subway
09.2022 - 12.2022
Biology -
University of Oklahoma