Robert Dombrowski
North Port
Summary
Experienced loan officer skilled in cultivating a strong customer base and consistently surpassing business objectives. Possessing extensive knowledge of loan products and expertise in implementing effective customer engagement strategies. Actively seeks out opportunities to establish meaningful connections, drive bank revenue growth, and foster long-lasting loyalty among clients.
Overview
28
28
years of professional experience
Work History
Mortgage Loan Officer (NMLS # 2485139)
Mpire Financial, LLC
01.2024 - Current
- Reviews loan applications, gathers credit histories and reports, and assesses applicants capacity to repay and default risk
- Extensive real estate knowledge and success in client education
- Adept at mathematical accuracy and following financial regulations
- Create and establish good relationships and rapport with clients and other professionals within the mortgage process
Concierge Professional Broker
Humana Insurance, Inc
01.2016 - 01.2024
- Responsible for creating insurance policies for medical, dental, vision, life, pharmacy, and supplemental coverages for clients, within limited deadlines
- Organized client/member application and ensured accurate entry into databases and programs
- Educated clients and sales team with Spending Accounts
- Communicating extensively and accurately via email and phone calls with clients, sales teams, and other departments
- Responsible for assisting clients with their insurance needs and policy information
Production Lead of Service Operations
Humana Insurance, Inc
01.2008 - 01.2016
- Oversee Team of associates on productivity and required metrics
- Ensuring entire team responsibilities are being met or exceeded
- Provide quality assurance for clients
- Assist and take the lead in Team Meetings for associates as well as fellow team leaders and upper management
- Responsible for assisting Humana's members with their insurance needs and policy information
- Assist in regional markets as well as specialized Designated groups
- Work hand in hand with Employer groups, Billing Reps, Account Executives, Group Coordinators in regards to enrollment processes
Senior Customer Service Agent
Delta Air Lines, Inc.
01.1997 - 01.2008
- Managed 30 employees daily, and coordinated operations of ticket counter, concourse, call centers, and ramp side operations
- Trained agents on proper techniques for weight and balance of any given aircraft
- Facilitated daily debriefings with team members to prepare for daily goals and objectives
- Completed all preflight paperwork and was responsible for meeting all FAA safety regulations
- Used problem solving skills to support the needs of agents assisting passengers
- Received internal promotions due to work ethic and job performance
- Obtained Ground Security Coordination certification from the Federal Aviation Association
Station Courier
Federal Express Ground
01.2007 - 01.2008
- Create and organize logistics of delivery process to ensure efficient delivery of packages
- Establish personal relationships with customers and increase customer satisfaction
- Utilize decision making skills to customize client solutions
- Meet and exceed company productivity and quality goals (100% quality assurance rate)
- Communicate with team members and supervisor to resolve customer issues and effectively manage problems
- Train newly hired couriers to meet company expectations
Education
No Degree - Medicine
University of Cincinnati
Cincinnati, OH06-1996
Skills
- Spanish communication
- Microsoft Office Tools
- Excel
- Presentation skills
- Application tracking
- Time management
- Production leadership
- Volunteer education
- Licensed mortgage loan originator
- Loan origination
- Residential mortgage lending regulations
- Credit evaluation
Timeline
Mortgage Loan Officer (NMLS # 2485139)
Mpire Financial, LLC
01.2024 - Current
Concierge Professional Broker
Humana Insurance, Inc
01.2016 - 01.2024
Production Lead of Service Operations
Humana Insurance, Inc
01.2008 - 01.2016
Station Courier
Federal Express Ground
01.2007 - 01.2008
Senior Customer Service Agent
Delta Air Lines, Inc.
01.1997 - 01.2008
No Degree - Medicine
University of Cincinnati
Similar Profiles
Viviane ElliottViviane Elliott
Executive/Personal Assistant to CEO at Mpire Financial, LLCExecutive/Personal Assistant to CEO at Mpire Financial, LLC
LaWanna (LJ) JohnsonLaWanna (LJ) Johnson
Mortgage Loan Officer at Mpire Financial ServicesMortgage Loan Officer at Mpire Financial Services
Kingsley Yusuf-EwumiKingsley Yusuf-Ewumi
Direct Marketing Representative at Mpire PromotionsDirect Marketing Representative at Mpire Promotions
Heather HardyalHeather Hardyal
Certified Medical Assistant at Venice Gastroenterology - FDHSCertified Medical Assistant at Venice Gastroenterology - FDHS
Hayden HawthorneHayden Hawthorne
Bakery Clerk at Publix BakeryBakery Clerk at Publix Bakery