Robert Dominguez
Corpus Christi,TX
Summary
Goal-driven Service Manager offering over 10 years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation.
Overview
17
17
years of professional experience
Work History
Service Manager
Volkswagen of Waco
Waco, TX
06.2022 - 11.2023
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Assisting customers with vehicle concerns.
- Answering inbound calls creating service appointments.
- Assisting service advisors.
Assistant Manager
Volkswagen of Corpus Christi
Corpus Christi, TX
11.2013 - 08.2022
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
Restaurant Manager
Johnny D's Restaurant
Corpus Christi, TX
01.2009 - 11.2014
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Installer
ATX Communications
Corpus Christi, TX
03.2007 - 01.2009
- Followed building standards and codes during unit installations.
Education
High School Diploma -
Mary Carroll High School
Corpus Christi, TX06-2007
Skills
- Customer Service Management
- Customer Service
- Work Planning and Prioritization
Timeline
Service Manager
Volkswagen of Waco
06.2022 - 11.2023
Assistant Manager
Volkswagen of Corpus Christi
11.2013 - 08.2022
Restaurant Manager
Johnny D's Restaurant
01.2009 - 11.2014
Installer
ATX Communications
03.2007 - 01.2009
High School Diploma -
Mary Carroll High School
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